Tin Leg
Overall Rating 4.55 out of 5
Overall Rating 4.55 out of 5 4,384 Reviews Since 2014

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    February 4, 2024
    Lisa from OH Verified Squaremouth Customer

    I had a policy that was canceled for any reason. I paid $1000 for the policy and I was only asking for 1700 in return because that is how much of my trip was nonrefundable at that point. I had only paid the deposit. That is after the 80% maximum that you will refund. It took months to get resolved just asking for one piece of information or one question after a week, then asking for another one, etc. So it did get resolved eventually and I’m happy with the outcome. But it really seemed to take forever and it would’ve been really easy to miss some of the emails .

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    18 out of 18 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 4, 2024
    Bonita from FL Verified Squaremouth Customer

    I've always had a good experience with Tin Leg. The trip I was supposed to take was cancelled due to the travel company going bankrupt. I filed a claim with Tin Leg and they returned the entire amount of the trip in a timely manner. They were easy to work with, pleasant and professional.

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    7 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    February 3, 2024
    Maria from CT Verified Squaremouth Customer

    I am very pleased with you
    r service!!!!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    February 1, 2024
    Richard from CA Verified Squaremouth Customer

    Claim submission was simple. All documentation was acknowledged. Communication was prompt.

    Only issue was time to receive check.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 30, 2024
    Peter from CA Verified Squaremouth Customer

    The claim process was straightforward and easy to do online. After asking for a couple pieces of additional documentation, the claim approval was quick and money was electronically deposited to our account. The claims personnel we dealt with were knowledgeable and courteous. We highly recommend the company and in fact are using them again for our next trip.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    January 30, 2024
    Katherine from FL Verified Squaremouth Customer

    I am unhappy since I was told that my policy would not cover my emergency expenses and cancellations due to having to rush home to be responsible for my child's emergency care. I think that mental illness emergencies such as attempted ******* and completed suicides should be covered. I never expected to have this awful thing happen to my child but to not have my emergency expenses covered seems like adding more pain to an already horrible experience. Apparently members of the Connecticut legislature agree and are considering a bill that would make mental health exclusions such as this illegal.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 28, 2024
    Sheila from PA Verified Squaremouth Customer

    Our original trip was planned for the Holy Land in January 2024. When war broke out October 7, 2023 the trip was cancelled and a bit later we were offered a trip to Greece during the original time period.

    Converting coverage from the original trip to the Greece trip was SEAMLESS. The customer service reps couldn’t have been more helpful or more professional.

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    11 out of 11 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    January 26, 2024
    Brian from WA Verified Squaremouth Customer

    There was a medical condition that prevented our son from continuing on the planned trip. We tried immediately to reach Tin Leg by telephone with no success. There was no response to the calls. We are filing a written claim.

    Response From:
    Tin Leg
    Tin Leg:
    Steven
    Response Received:
    January 30, 2024

    Hi Brian

    Thank you for bringing this to our attention, I apologize that we were not available when you attempted to contact us.

    I have spoken with our claims team, and understand you have already filed a claim. If there is anything we can help with as you move through the claims process, please do not hesitate to contact us.

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    13 out of 14 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    January 24, 2024
    Ted from CA Verified Squaremouth Customer

    Could have gotten better/more info about policy when I first contacted you

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    4 out of 5 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    January 22, 2024
    Lucy from ID Verified Squaremouth Customer

    It was a very lengthy process because of repeated email requests for information I had already provided that could have been resolved with a phone call.

    In frustration I scheduled a phone call with a Tin Leg representative. Even that took several days lead time.

    The call resolved the issue and I gave them my direct deposit information.

    A test deposit was made to my bank on 2/2/2024.

    About a week later, I got an email requesting my direct deposit information and permission.

    Final direct deposit occurred 2/15, 2 weeks after test deposit and ~5 weeks after I initiated the claim.

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    5 out of 5 people found this review helpful

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