Reviews, Sales, and Service Ratings for
Travel Insured International

During Trip
I didn't need any customer service or help during my trip.

Before Trip
All documents that were needed arrived promptly. It was easy to access them by phone.

During Trip
I had to cancell the trip. Therefore I never contacted them during a trip.

Claim Process
I cannot give an overall rating yet because the claim has not come through. I spoke to them by phone and was told that they were contacting my doctor to verify that my reason for cancelling was not due to a pre-existing condition. My doctor told me that they had not yet contacted her, and that this was not a pre-existing condition.

During Trip
I did not have to file a claim or seek any help during my trip, but I was appreciative of the contact information provided me.

During Trip
Did not use this service

Claim Process
Called the claims line when we got home from vacation about what had happened on our trip, the csr was courteous, and indeed verified that we had a claim. Said she would email a claim to me right away.

During Trip
Didn't need to use the carrier during our trip.

Claim Process
No claim filed.

Before Trip
Luckily, we did not have to make any type of claim, but the process for choosing and reviewing policies was easy and we received immediate confirmation of our purchase.

During Trip
Did not have to use hotline or customer service during our trip.

Claim Process
Not applicable. Did not have to use.

Before Trip
There was no hassle, covered what I needed and the price was fair. Would definately use you again.

During Trip
Trip went fine, therefore, didn't neeed your services.

Claim Process
N/A

Before Trip
They were responsive to any of my questions.

During Trip
I was in communication with TII just before the trip due to weather circumstances and medical circumstances. I was able to reach them and disucss my situation.

Claim Process
My claim was based on not being able to get a flight out of Dulles due to the February blizzard and an unfortunate medical situation which I had a doctor's recommendation not to travel due to a back problem. I had documentation for both and was on the phone with both the doctor on the day of travel and TII and the travel agent (Delta Air). I was getting a run around by TII after the claim for more than two months and only settled after many e-mails and phone calls. They apologized at the very end, but the process was very stressing and shocking. It is the first time that I had to make a claim and I paid nearly $1000 for the insurance. A very poor experience. My contact with Squaremouth was very supportive and an agent for Squaremouth had me put him on e-mails as a bcc. I felt support from them and will go through Squaremouth next trip.

Before Trip
Found the carrier on line and discovered that the coverage I purchased was better than that offered by the tour company yet it was half the price!

During Trip
didn't need to access the insurance during the trip...

Claim Process
no claims