Reviews, Sales, and Service Ratings for
Travel Insured International

Pre-trip was very helpful. A claim is in process and I will evaluate once resolved.

There were no problems with obtaining coverage for this particular trip.

This was a very easy process and very affordable giving me piece of mind for our trip. The individuals I spoke with over the phone were pleasant and provided answers to my many questions prior to purchasing the trip insurance. I will definitely be using again if needed

Excellent service! I am so glad that I purchased a travel policy. When the airline lost my luggage for 4 days and I had to purchase replacement items, I called Travel Assistance. They could not help with locating my luggage, but they did start a claim immediately. When I returned home, they processed my claim quickly and efficiently. Travel policy is well worth the peace of mind.

Travel Insured was professional. The initiiial claim was as easy as a telephone call, Then they sent the claim papers, with a great email explaining the steps I need to follow. I did as they asked. They called once, and my claim was settled in a few days. Wonderful, responsive, and timely would characterize their claim service.

They do not have great follow up service. 6 of us, including 4 children under the age of 9 were stranded at an airport due to our first plane had "black box" problems and couldn't leave the airport for approximately 2 hours, causing us to miss our connecting flight. There were no other flights out to our destination that night.

I spoke to several people from Travel Insured International and got zero assistance, just a lot of kind words and pacification. When I requested what I would need to file a claim when I got home, they said the "text messages" from the airline regarding the delay would suffice for proof.

Then, when I got home 9 days later, I called to begin a claim, and was told I would need written documentation from the airline regarding the delay and mechanical problems. Now, had they told me that during ONE of the several times I spoke to customer service while AT the airport, I would have been able to get the requested information.

However, since it was over 7 days since my flight delay, the phone reps at United Airlines were unable to help me get the documents requested. Instead, they directed me to an email "feedback" system, that will take 8 to 10 weeks to even respond!

If you can help, please contact me for advice.

Thank you for posting a review.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

This insurance was the only one who would would cover trip interruption due to illness of a non- traveling family member.

Unfortunately my wife was injured just days prior to our trip. I contacted Travel Insured the next day as there was no way we would be able to travel. The Claim was started, the forms were immediately emailed to me. I filled them out and faxed them back with all the requested information and within 48 hours of them receiving my completed claim forms I was notified that my claim was processed and my check was on it's way.I am & was very pleased with the way this was handled and will DEFINITELY be using them again. Thanks much for being an outstanding company.

I found SquareMouth travel insurance to be much lower than other companies and was very pleased with my interaction with the customer service representative I spoke to. She helped me understand my options and guided me to the most economical solution for the coverage I needed to purchase to protect my trip purchase. The process was quick and easy and the website is well designed. As it turned out, there were no complications with my trip so I had no need to file a claim and cannot comment on the claims process.