Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Customer service was wonderful to work with to answer all my questions regarding filing a claim. The process is very easy.

I called customer service prior to purchasing the policy because I had very specific needs - coverage for adventure travel / hiking to high elevation, and one person being over age 69 - and I wanted to make sure the policy would include both of these. The representative I spoke to was able to confirm, without delay, that the policy would provide the necessary coverage.

I was unable to take my trip due to not receiving my VISA in time. I had 'cancel for any reason' coverage and 4 days before departure I contacted Travelex to let them know I wouldn't be going. I filled out an online form that was pretty easy (except the automatic deposit into my bank account option did not work regardless of what bank I tried to use). They immediately sent an email outlining the information they required and stating that it could take up to 15 days to process the claim. After 15 days, I still had not heard anything so I phoned them. The representative that answered was very defensive and said it takes 15 BUSINESS days to respond and would I just be patient? Today is 15 BUSINESS days and I still have not heard anything about my claim.

Thank you for taking the time to post on Squaremouth.com, Travelex Insurance Services, Inc. (“Travelex”) makes every effort to review all concerns.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations. We have contacted BHSIC and we are happy to advise that your claim was processed and paid within 13 business days. You should have received an email with an explanation of benefits, from BHSIC last week. If you did not receive the email, please contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or by email at travelex.claims@bhspecialty.com.

It is important to remember that insurance is highly regulated, and documentation is required, for any claim.

I called emergency line because I needed medical help and they were very accommodating and helpful on the phone.

However, 2 weeks passed and nothing was done to proceed with my claim after I did everything as instructed.

Waiting for claim resolution

I'm very happy with my purchase of travel insurance. My flight was cancelled and I contacted Travelex and the agent was very helpful.

When shopping for travel insurance the SquareMouth representative was so helpful. She listened to what I was searching for and then helped me narrow down the choices to the most appropriate options. I felt confident in choosing a travel insurance company with the information the SquareMouth agent provided.

During the first two days of our trip, one of my family members became ill with food poisoning or possibly something related to their appendix. We were concerned about how quickly their condition was worsening. We called the 24-hour assistance line and were connected with a medical professional. We devised a plan and were directed to the nearest hospital in the event our family member did not improve in the next few hours.

Fortunately, we did not need to go to the hospital but were grateful for the advice and direction the provider gave us.

Every person we had contact with was professional, kind, patient, and competent.

I will definitely use the service again.

We upgraded our trip twice, once due to adding five days on for Iceland en route to Europe. No need to use to insurance this trip. Peace of mind was helpful, as was being told we would need a PCR test confirming Covid if we caught it. We stayed healthy. Worth having extra insurance in retirement.

I have used the Policy several time now and fortunately never had to file a claim. I’m missing now the option to enter the beneficiary name, it used to be there but no longer, why?

Thank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com, we appreciate your feedback.

To clarify, when a policy is purchased, the term used is “policy designated” which means, next of kin. It is an insurance regulation/law that we require validation of the policy owner to submit the beneficiary in writing (via email) to Travelex at customersolutions@travelexinsurance.com. We are unable to accept a specific beneficiary name over the phone or online.

Thank you again for your feedback, we hope this helps.

Sincerely,

Travelex Insurance Services, Inc.

My interaction with Customer Service was to change the dates of travel. So I have not traveled as yet. The change was easy to make, no problems.