Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Fantastic product at a competitive price!

Thank you for taking the time to post!

We appreciate the kind words and hope you will think of Travelex the next time you are looking to insure your travel.

We have used Squaremouth for many years now for all our international travel. Its web site is superb and the customer representatives are knowledgeable and polite.
However, on this past insurance purchase we had an unusual experience. It was not with Squaremouth but with a new insurer on the site. Tin Leg, which appears to be associated with Squaremouth in some way, was considered as a possibility to other companies we had used in recent years. Its rates were very competitive, and the insurance policy limits were generous. However, when we contacted them with basic insurance questions for our Asia trip, the representative could not provide even general answers. And then she said a claims representative would contact us in a few days. We then contacted TravelEx with the same questions, and their representative was cheerful and very knowledgeable about the area being visited. We made the decision immediately to go with TravelEx since we were going to a foreign country with potentially difficult issues if one of us were injured or fell ill.
Squaremouth is a wonderful company offering a great service. Many of its customers are quite knowledgeable and possess the means to travel abroad. So having an association with any insurer should match the expectations of Squaremouth and its customers. Tin Leg did not do that in this situation, and you should be aware of that occurrence.

Our trip was cancelled because the hotel we were traveling to was trashed by a direct hit of a huge hurricane. They are still not open for business. Though we thought we had coverage for the hotel portion of the trip through our travel insurance policy, the customer service rep denied our claim because the hotel had not 'officially' cancelled the booking, even though there was no electricity or running water plus significant structural damage to the hotel. I realize that there were probably many, many similar calls to the insurance, but these guys weren't terribly sympathetic or helpful. Travelex: 'Sorry, there's nothing we can do.'

We want to thank you for taking the time to put your concerns in writing and we are sorry to hear of your frustration.

The Travel Basic plan you purchased is a Named Peril Policy, meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The plan you purchased offers 13 different reasons to cancel or interrupt your trip, these are listed on pages 11 & 12, of the Description of Coverage. The Description of Coverage was emailed to you on August 28, 2017 at 4:23pm, when the policy was purchased.

The Squaremouth website offers several different policies, including multiple policies from Travelex Insurance, which offer a wider range of reasons for cancellation. For instance, our Travelex Travel Select policy offers the ability to cancel if your destination is made uninhabitable due to inclement weather, and the Travelex Travel Max policy includes the above reason, and an optional Cancel for Any Reason upgrade.

We empathize with your unfortunate situation; however, we trust that you understand that based on the terms and conditions of the protection plan purchased, and the information you presented over the telephone, the reason for your request for reimbursement is not covered. However, in order to give your claim every consideration you may complete and return the claim form that was sent to you so we may thoroughly review your claim.

Travelex our particular plan “Travelmax” in between the time we purchased it and start of trip so that we had to go back to Squaremouth to confirm we had plan and print out card.

Was informative and got the job done.

Thank you for taking the time to post your feedback!

We appreciate the excellent rating. We hope you will think of Travelex the next time you are looking to insure your travel.

Thanks again and have a wonderful day!

While on vacation, we received a phone call from home that our water heater was leaking and that three rooms in our house were flooded. We immediately flew home to begin repairs/restoration. We filed a claim for just the airfare home (approx. $400.00) as our trip had been interrupted. We were advised that we were covered for flood due only to a natural disaster, not a broken water heater.

When we contacted the company they gave us an 800 number to call and file a claim while we were traveling. We left a voicemail and it was never returned. We have since called back the company and are in the process of filing a claim.

Easy sign-up and customer service answered my questions. Great experience for a reasonable price.

Thank you for taking the time to post!

We appreciate the excellent rating, and we are glad to hear that you had a great experience.

We look forward to insuring all your future travels!

Thanks again and have a wonderful day!