Reviews, Sales, and Service Ratings for
TravelSafe

I was in a car accident and hospitalized for two weeks. I submitted documentation from the doctor and the carrier. I have not heard back from them in 3 weeks, let alone received my money. They see, to be dragging their feet, hoping I will forget.

Spoke to claims yesterday and they were very helpful explaining on what information to submit to file a claim due to a trip delayed flight and therefore missed connection to our final destination

just added reassurance

My initial contact with Eve was very positive, she was super supportive and put me at ease knowing I has time to file my claim as physically I was not in a position to do anything due to the nature of my injuries.

The second representative with whom I spoke to was ok, however I was seeking to extend my coverage as I could not take the long flight back to US. I was transferred to underwriters who were not helpful at all. I did not pursue extending my coverage after and continued my care in the UK until I physically well enough to make the long flight home.

The true standard of the service purchased will be reflected upon whether or not my claim is approved.

I am about to file a claim so I have no feedback yet.

I have used SquareMouth multiple times for purchasing travel insurance and have always been happy with their service. Interactions with their staff have always been good and provided the information I needed.

Up to now my experience has been very positive. Obtaining the policy and the explanation of what the policy entailed was easy to understand. My contact with a TravelSafe 24 hour assistant was helpful. She was clear and concerned. She provided most of the information that I needed to begin filing a claim.
Now comes the hard part. Online reviews of TravelSafe regarding processing of claims was negative with customers indicating that processing of a claim is often ignored, delayed, and eventually denied for unclear reasons. I'm hoping my next steps will not be that way.

Thank you for being there for us, though thankfully not needed on this trip, it's always good to know we have coverage.
Thank you,
The PENNINGTON'S

I always use Squaremouth for my travel insurance needs-simple, efficient, and well-priced!