0.1% (401) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1973
4 stars
649
3 stars
370
2 stars
136
1 star
265
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
280,214
Since 2012
MONTHLY SALES
2566
Average Monthly Sales Since 2012
REVIEWS
3,421
Since 2012
Overall Rating
4.13 out of 5
Overall Rating 4.13 out of 5
3,421 Reviews Since 2012
Customer Reviews for Trawick International
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This adds insult to injury!!! NO NEVER USED IT 2 WEEKS BEFORE WE WERE TO GO, MY WIFE HAD EMERGENCY BACK SURGERY. When we discover this problem I called and as for forgiveness as we would not be using the insurance because of the surgery, she could not travel. Your agent said "that's why you took the insurance"! I said but the air and the resort costs were reimbursed to us and out of professional curiously I thought you would have also?. You folks are the gougers in my opinion, I offered to supply a Dr.s verification, the agent said NO this is why you had insurance.....really!!
bill duhn
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22 out of 63 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels Explorer Plus
Review Received:
January 22, 2021
Alyssa from FL
Verified Squaremouth Customer
The coverage seems great, but I didn't hear back after filing a claim via email to say they received it and how long it would take to process. I had to call customer service to make sure it was received and find out how long it takes, but they were easy to get in touch with. Hoping the claim goes through!
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10 out of 16 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer Plus
Review Received:
January 22, 2021
ENOCK from MN
Verified Squaremouth Customer
I appreciate the prompt customer service and direction offered by trawick. I will consider it and refer it with friends
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2 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Journey
Review Received:
January 21, 2021
David from NJ
Verified Squaremouth Customer
Great value...covered what needed in case of problem very reasonably.
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1 out of 4 people found this review helpful
Rating 2 out of 5
Policy:
Safe Travels Voyager
Review Received:
January 21, 2021
Patricia from FL
Verified Squaremouth Customer
I have had difficulty filing a claim with Trawick International. I have had excellent experience with ON CALL INTERNATIONAL. I spoke to a representative of Trawick International on Tuesday 1/19/21 who promised to email the necessary claim forms. I have yet to receive them.
Hilda Patricia Hayward
2118 Sandalwood Place
The Villages, FL 32163
810/955-6505
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18 out of 20 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels Voyager
Review Received:
January 17, 2021
Mischa from VA
Verified Squaremouth Customer
I sent my claim to the email address that I was supposed to send my claim to (a couple days ago), and I still have yet to hear back. I did not receive some kind of a confirmation email, saying that my email was received and that my claim will be under review. Otherwise, the policy itself was good.
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15 out of 21 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
January 14, 2021
Philippa from CA
Verified Squaremouth Customer
Details were clear and therefore easy to select the appropriate insurance to cover us all incase a case of Covid in any of the three families traveling required them to cancel.
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6 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Voyager
Review Received:
January 13, 2021
Robert from VA
Verified Squaremouth Customer
We did not need to use the policy. Our travels went smoothly. In fact we would never asked to show proof of insurance.
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2 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Voyager
Review Received:
January 11, 2021
Bill from SC
Verified Squaremouth Customer
VERY pleasant experience. The agent explained the policies and differences between each one and help me select the right one at a great price!
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2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels Voyager
Review Received:
January 11, 2021
Anonymous from CA
Verified Squaremouth Customer
Easy to sign up. I didn’t use the policy, so I don’t have much feedback. I wish that you would provide the coverage documents in languages other than English, since the whole point of the insurance is for international travel.
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1 out of 1 people found this review helpful