Reviews, Sales, and Service Ratings for
Trawick International

We did not need to contact them once on our trip. I did call them once about a question and they answered fairly quickly and helped. Even thought I didn't need to use my travel insurance I would still pick them again due to good customer service (before trip) and price.

I have been back from my trip for 3 weeks and not made my claim yet because I have been waiting to see if more bills come through.

As a first-timer purchasing travel insurance the process was a little overwhelming and there was a lot to learn and get comfortable with. I appreciated locating an affordable policy with good coverage. When all the documents were sent electronically I noticed a misspelling of one of our parties' names, and I called and it was easily corrected on the documents right away. We did not need to file a claim. We did gain peace of mind by having the policy, especially with regard to emergency medical coverage.

Como no domino el idioma ingles, me explico en espanol, mi experiencia de este viaje fue muy buena aunque experimente la ausencia de mi hermana, pues era mi companera de viaje no solo en el avion sino en el barco. Realmente siempre he tenido seguro de viaje aunque en otra compania "Roam Right"", pero debo expresar que uno se siente confiado al saber que si ocurriera cualquier situacion estoy respaldada por una compania aseguradora. Lamentablemente mi hermana Maribel,se le presento una apendicitis y tuvo que ser operada de emergencia, debiendo el doctor al operarle que ponerle un marcapazo provisional para poder realizarle la operacion. Siempre pensamos que por esta razon no era problema que hiciera posible el viaje, al recuperarse de la apendicitis. Dias despues el doctor dice que tenian que sustituirle el marcapazo provisional, ahora por uno fijo pues su corazon no estaba respondiendo correctamente. He aqui la razon por lo cual no pudo viajar ya que el Cardiologo dijo que era muy reciente para hacer un viaje tan largo en avion. Ella se puso muy triste pues realmete la promotora o la idea de este viaje fue de ella. Lamentamos mucho esta circunstancia y el inconveniente que se presento. De igual forma confiamos en la seguridad de que sus ahorros para hacer este viaje, sean repuestos o asegurados por la compania de seguro en la cual confiamos al comprar la aseguranza.

We cancelled our cruise trip two months before the travel date because of medical reasons. We have filed a claim with mySurego which is Trawick's claim processing company. The process of filing and getting a physician statement has been long and difficult. The company doesn't seem to believe the contents of our claim. I doubt if we will ever use Trawick again.

Easy to sign up for travel insurance. The claim process is a bit convoluted. Seems to take a while to process a claim

Excellent assistance when I was setting up the policy. Great advice provided. Great company to work with.

We bought but didn't need it.

My trip cancellation claim was handled on a very timely and efficient basis. I would recommend using Trawick.

During the trip from Oct 13 to Oct 29 in Spain. My partner, Claude yuan ping Lee , did sick pretty bad and sent to emergency room for treatment. This event happened several issues,
1. We can not speak their language, so our tour guide accompanied all the time did translation. She charge 6 hours service for 300 euros.
2. Taxi to and from hotel to hospital total 30 euros.
3. Emergency room did not ask us to pay only gave us a registration sheet and request send proof of insurance to their authority.

All the above situation had been reported to your office together with receipts and all the documents.
Please process accordingly and reimburse fees paid as well as the hospital charge. Thanks

Rosy Kizer
12718 Oak Plaza Dr
Cypress, Tx 77429
832-382-9430
mrsrosykizer@gmail.com