0.1% (401) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1973
4 stars
649
3 stars
370
2 stars
136
1 star
265
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
280,214
Since 2012
MONTHLY SALES
2566
Average Monthly Sales Since 2012
REVIEWS
3,421
Since 2012
Overall Rating
4.13 out of 5
Overall Rating 4.13 out of 5
3,421 Reviews Since 2012
Customer Reviews for Trawick International
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I will be contacting this company to see if they did receive all of the documentation I sent. I will call them tomorrow because they said it takes at least 14 days for the info to be put into the computer. I cant really comment about how the service is yet. I gave it a 2 rating for how satisfied we are with the claim process because we have not dealt with the company yet. I had to put in a star rating. It would not let me submit without it.
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6 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Single Trip
Review Received:
March 7, 2020
SHIRLEY from NC
Verified Squaremouth Customer
I think all my interactions were with Trawick, and an excellent person, Susan Turner.
I "knew I was in good hands."
Susan was very concerned for me.
The United flight from Dulles to Zurich, backed away from gate to take-off, returned to gate, ordered everyone off the plane while its problems were accessed.
I called Trawick at this point, as I knew my Zurich-TelAviv flight would be missed.
Before Susan could reply to me, all passengers were ordered back on plane.
In Zurich, Swiss Air had already made the necessary changes. If they had not, I knew Susan would "get it done."
Susan CARED and she ACTED.
My claim will be small: "lost" payment for upgraded seat on Swiss Air, and taxi ride from Ben Gurion to Netanya, Israel, to meet up with my group who was already there. It was wonderful to know I "was covered" if my problems were greater. Great "peace of mind." I wasn't alone to "figure it out."
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5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Single Trip
Review Received:
March 5, 2020
Richard from MN
Verified Squaremouth Customer
didn't need to use the insurance, that's good
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1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
March 3, 2020
Anne from OH
Verified Squaremouth Customer
no comment
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0 out of 6 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Single Trip
Review Received:
March 2, 2020
Curtis from DC
Verified Squaremouth Customer
I tried to contact Trawick before the trip to see if I could pay to extend the policy - starting earlier because the dates of my trip changed. After waiting on hold for 10 minutes, I got a message that they were very busy and would call me back. They never did. Thank goodness I didn't have to file an actual claim, because who knows how bad the service would have been at that point. I will avoid purchasing from Trawick in the future.
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10 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
February 25, 2020
Patricia from CA
Verified Squaremouth Customer
My initial flight was delayed for so long that I missed my second flight and had to rebook it at full cost . I immediately called Trawick and after explaining my situation was given a second number to call. This call was to direct me to the correct insurance company, I called that number and - After calling that number and speaking with a claims expert, I was emailed a claim form which I filed immediately. Upon arriving home- I received no follow up, so I called for follow up. I remailed the form with the appropriate paperwork. I am currently awaiting some response.
Review Updated: 03/26/2020
My flight was delayed 1 day. When I contacted the insurance company I was given clear instructions on what to do to have my claim processed. The representative I talked to on the phone was very polite, sympathetic and easy to understand. They answered all my questions and spoke knowledgeably regarding my concerns. Within moments of finishing the call, I was emailed a form to fill and instructions regarding what paperwork was necessary to send. I was told that after my claim was received any correspondence would be done via email. I filled out the easy to understand form, photocopied all my paperwork- receipts etc. and mailed my package
Within 3 weeks I received my claim check in the mail. A very smooth and straightforward transaction.
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19 out of 22 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
February 23, 2020
James from VA
Verified Squaremouth Customer
We are very happy with the professionalism and quick response from Trawick and Nationwide Insurance.
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6 out of 8 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
February 18, 2020
JEFFREY from NE
Verified Squaremouth Customer
Cost to increase coverage more than 30 days was very expensive
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3 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels 3 In 1
Review Received:
February 17, 2020
Mirna from NJ
Verified Squaremouth Customer
It was like I had to give them a kidney painful.I tried to explain my condition and sent all documents only to be told I didn’t put my name on the front of a document whereas all documents stated my name and when I called I identified my identity.Very poot
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5 out of 6 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels First Class
Review Received:
February 12, 2020
Robert from WA
Verified Squaremouth Customer
We had a basic influenza positive for my wife Patricia. She had 102 fever and other symptoms. The ships doctor gave both off us medication, my wife had one extra medication.
She was isolated for two days and now is cured.
Monday we mailed the claim forms and requested medical records.
We are waiting for email confirming Trawick has the mailed documents, diagnosis confirmation and is processing refund regarding the medical expenses.
The medical fee was automatically charged to my registered credit charge.
Hopefully the refund will be processed quickly.
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2 out of 12 people found this review helpful