Reviews, Sales, and Service Ratings for
Trawick International

I will be contacting this company to see if they did receive all of the documentation I sent. I will call them tomorrow because they said it takes at least 14 days for the info to be put into the computer. I cant really comment about how the service is yet. I gave it a 2 rating for how satisfied we are with the claim process because we have not dealt with the company yet. I had to put in a star rating. It would not let me submit without it.

I think all my interactions were with Trawick, and an excellent person, Susan Turner.
I "knew I was in good hands."
Susan was very concerned for me.

The United flight from Dulles to Zurich, backed away from gate to take-off, returned to gate, ordered everyone off the plane while its problems were accessed.
I called Trawick at this point, as I knew my Zurich-TelAviv flight would be missed.
Before Susan could reply to me, all passengers were ordered back on plane.

In Zurich, Swiss Air had already made the necessary changes. If they had not, I knew Susan would "get it done."
Susan CARED and she ACTED.

My claim will be small: "lost" payment for upgraded seat on Swiss Air, and taxi ride from Ben Gurion to Netanya, Israel, to meet up with my group who was already there. It was wonderful to know I "was covered" if my problems were greater. Great "peace of mind." I wasn't alone to "figure it out."

didn't need to use the insurance, that's good

no comment

I tried to contact Trawick before the trip to see if I could pay to extend the policy - starting earlier because the dates of my trip changed. After waiting on hold for 10 minutes, I got a message that they were very busy and would call me back. They never did. Thank goodness I didn't have to file an actual claim, because who knows how bad the service would have been at that point. I will avoid purchasing from Trawick in the future.

My initial flight was delayed for so long that I missed my second flight and had to rebook it at full cost . I immediately called Trawick and after explaining my situation was given a second number to call. This call was to direct me to the correct insurance company, I called that number and - After calling that number and speaking with a claims expert, I was emailed a claim form which I filed immediately. Upon arriving home- I received no follow up, so I called for follow up. I remailed the form with the appropriate paperwork. I am currently awaiting some response.

Cost to increase coverage more than 30 days was very expensive

We had a basic influenza positive for my wife Patricia. She had 102 fever and other symptoms. The ships doctor gave both off us medication, my wife had one extra medication.

She was isolated for two days and now is cured.

Monday we mailed the claim forms and requested medical records.

We are waiting for email confirming Trawick has the mailed documents, diagnosis confirmation and is processing refund regarding the medical expenses.

The medical fee was automatically charged to my registered credit charge.

Hopefully the refund will be processed quickly.