0.1% (391) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1940
4 stars
629
3 stars
363
2 stars
134
1 star
257
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
277,261
Since 2012
MONTHLY SALES
3058
Average Monthly Sales Since 2012
REVIEWS
3,351
Since 2012
Overall Rating
4.14 out of 5
Overall Rating 4.14 out of 5
3,351 Reviews Since 2012
Customer Reviews for Trawick International
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Before Trip Insurance enrollment done well. I did not use it.
During Trip Not used.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels International excl US
Review Received:
February 1, 2013
traveler from NJ
Verified Squaremouth Customer
During Trip Didn't get to use their service during my trip.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels USA
Review Received:
January 24, 2013
Bruce Dickey from Italy
Verified Squaremouth Customer
During Trip We received the policy before our trip with all exclusions. Appendicitis was not among them. In the middle of the trip I suffered an acute appendix and ended up in the hospital for nearly 3 weeks. I was in constant contact with the company, as was the hospital, and nothing seemed amiss. Two days before I was discharged, I was told by Trawick that I was no longer covered by the policy (the agent had confused period of coverage with period of benefits), and I was send a NEW and DIFFERENT policy which listed appendicitis among the exclusions. I consider this completely fraudulent and unacceptable, and the hospital as well as I, will be taking legal action if my claim is not paid. When my wife called Squaremouth for clarification, they were complete unhelpful, and an irate letter from her to Trawick and Squaremouth has, as yet, gone unanswered.
Was this review helpful to you?
636 out of 651 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels International excl US
Review Received:
January 15, 2013
Brian from FL
Verified Squaremouth Customer
During Trip NA. No contact
Claim Process NA No claims
Was this review helpful to you?
1 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels International excl US
Review Received:
January 9, 2013
Susan from MN
Verified Squaremouth Customer
Claim Process I filed my claim promptly. I mailed it the address they provided. I mailed it registered mail. They received and signed for it on 10/22. I made repeated calls when I had not heard anything. I was told they didn't receive, they lost it, it was sent to the wrong address. I was promised a return call from a supervisor - when I finally called back the next day he had left on vacation for a week. To date I do not have an answer about my claim. I was last told 2 weeks ago that they were waiting to hear from the hospital about some records.
Was this review helpful to you?
280 out of 286 people found this review helpful
Rating 2 out of 5
Policy:
Safe Travels International excl US
Review Received:
January 9, 2013
Irma from TX
Verified Squaremouth Customer
During Trip I needed medical services while in Madrid Spain. I went to the Trawick Int'l office located in Madrid prior to seeing a doctor to make sure all administrative procedures where met. The personnel at this location where rude and unprofessional. Their only answer was authorization had to come from the US. They refused to assist or act as a liaison between offices.
Was this review helpful to you?
152 out of 159 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels International excl US
Review Received:
January 3, 2013
Eduardo from Brazil
Verified Squaremouth Customer
During Trip I didint'n use the customer service during the trip
Claim Process No claim
Was this review helpful to you?
0 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels International excl US
Review Received:
December 1, 2012
B. G. from VA
Verified Squaremouth Customer
Before Trip No real interaction with the company. Everything was automated. Thankfully I never needed the insurance!
Was this review helpful to you?
1 out of 5 people found this review helpful
Rating 2 out of 5
Policy:
Safe Travels International excl US
Review Received:
November 14, 2012
Patrick from WI
Verified Squaremouth Customer
During Trip We ended up in a remote hospital whose staff only spoke French. The admissions person couldn't get in touch with anyone from our traveler's insurance, they nearly turned us away from receiving treatment for our young daughter. They took pity on us (we didn't have access to the $4000 they wanted for treatment) and agreed to bill us and try to work with the insurance during the week. After the translation, I realized they asked my husband what "banana republic" we purchased the insurance from. Ugh.
Claim Process See above. We *still* haven't gotten word from the carrier.
Was this review helpful to you?
243 out of 248 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels International excl US
Review Received:
October 31, 2012
Jeanne from VA
Verified Squaremouth Customer
Before Trip Clear and helpful.
Was this review helpful to you?
1 out of 4 people found this review helpful