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Rating 5 out of 5Policy:
BridgeReview Received:
February 22, 2018Katherine from SC Verified Squaremouth CustomerWas this review helpful to you?My only problem is that they require a copy of passport exit and entry stamps and the stamps in our passports for Mexico trip are too faint to copy. I just hope they will accept the trip invoice as proof that we actually went to Mexico. But except for that, all else good so far. Will be filing a claim but have not mailed it in yet. Let’s see how fast they pay. That will be the key.
1 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
AssetReview Received:
February 3, 2018Michael from SC Verified Squaremouth CustomerWas this review helpful to you?Felt safe knowing I was covered in case the unforeseen ever happened.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
BridgeReview Received:
January 27, 2018Ronald from NC Verified Squaremouth CustomerWas this review helpful to you?Easy and good prices for desired insurance
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
BridgeReview Received:
December 28, 2017Linda from MO Verified Squaremouth CustomerWas this review helpful to you?My problem was that I booked my trip through a company called Legendary Journeys. Legendary Journeys notified us 30 days before we were to leave that MSC had not been paid. To the best of my knowledge, this should be covered by the travel insurance. I filed the claim about 30 days ago. Trip Assure claims to have their claims resolved within 30 days. So far they haven't resolved the claim.
2 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
CompleteReview Received:
November 12, 2017Leonard from NY Verified Squaremouth CustomerWas this review helpful to you?Didn't need to use the insurance, but it gave us peace of mind.
1 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
BridgeReview Received:
October 20, 2017Earlyn from NC Verified Squaremouth CustomerWas this review helpful to you?Customer service was polite and helpful answering my questions.
1 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
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October 19, 2017Vickie S from GA Verified Squaremouth CustomerWas this review helpful to you?I just emailed claim to Trip Assure (dba Trip Mate) on 10/19/17 - please check back with me 4 weeks after this date.
0 out of 0 people found this review helpful -
Rating 3 out of 5Policy:
AssetReview Received:
October 11, 2017Martin from OH Verified Squaremouth CustomerIt is very difficult to reach a rep by phone. I found that you normally have to wait for one to call you back.
Review Updated: 02/02/2018
This is the first time I have filed a travel insurance claim, so I do not have a basis for comparison. However, it took 3.5 months for me to receive payment after the claim was filed. This seems like an extremely long time to me. I found the customer service representatives from Trip Assure to be friendly, but unable to expedite my claim. One of them told me she was going to become my advocate and would be back in touch with me within a 2 week period. I am still waiting for her to contact me. It is also rare to get a rep. when you call. Most of the time I had to leave a number and have someone call me back. I did not see any real results with my claim until I filed a complaint with Square Mouth. I believe it was due to the intervention of Square Mouth that my claim was finally satisfactorily resolved. It will be difficult for me to purchase travel insurance from Trip Assure in the future...even if I have to pay more with another company. All in all, it was a very frustrating experience.
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8 out of 8 people found this review helpful -
Rating 5 out of 5Policy:
BridgeReview Received:
September 11, 2017Candra from WY Verified Squaremouth CustomerWas this review helpful to you?We needed both hazardous sports coverage and team sports coverage for our trip. TripAssure and Squaremouth had exactly what we needed at a very reasonable cost. We've used other international travel insurance programs for previous trips and TripAssure was by far the best for us in terms of coverage and cost. We also had last-minute cancellations and your customer service staff were excellent. We had one minor injury and will be filing a claim for a small amount and I'm looking forward to working with your customer service staff.
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
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August 22, 2017Tori from CA Verified Squaremouth CustomerWas this review helpful to you?Simple, straightforward.
0 out of 0 people found this review helpful
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