Reviews, Sales, and Service Ratings for
WorldTrips

Inscurance company is very slow to respond and needs a ridiculous amount of information to cover claims. That’s why I got the inscurance was to help with loss. So far has only been a headache and no compensation. What would I do if I didn’t actually have the money to cover my loss?

The customer service representative assisted me with comparing plans and purchasing the right plan for my needs.

I misstated the dates I needed the insurance for. I called WorldTrips immediately and they corrected the contract promptly.

Would have liked to speak with a human being

Baggage delays is only claimable going on trip, not return This is not explained in advance

Hello Lisa. We are sorry to hear that you had a negative experience with us.

Under Baggage Delay, our policy states: “We will reimburse you up to the maximum benefit amount shown in the Schedule of Benefits for the covered expenses listed below if your baggage is delayed or misdirected by a common carrier for twelve (12) hours or more from your time of arrival at your trip destination (coverage is not applicable for your arrival at your scheduled return destination.)” Baggage Delay is for purchase of items while your luggage is delayed. Baggage Loss or Damaged Baggage is covered full trip.

If you have any questions, please feel free to call our customer service team at : 1-800-240-0369 – Available 8am to 10pm ET, seven days a week. You can also contact us via email at atlasjourneyclaims@cbpinsure.com. Thank you.

We had to cancel our trip, and the process of making a claim was straightforward. It was settled quickly. I would recommend this policy to other travelers.

World trips customer service was awful and non existing. They had a multitude of documents sent to them and were more motivated to not pay out on my claim. World trips is a Monday-Friday type of a company very difficult to talk to a person. I will never get insurance thru world trips ever again they are awful! This review should be 0 stars!

I appreciated the user friendly site. We needed to amend dates and customer service was easy.

Talking to someone in claims is a joke. First I dialed the customer service line for worldtrips and they say they don't handle claims and sent me over to CBP's number where after an automated voice saying I can file the claim online, it hung up on me. Then when I opened an account on WorldTrip's website, to file a claim they tell you to call 866-400-8060 where the first prompt is that there is a "special promotion" and to press 1 if over 50 and # if under 50. I naturally chose under 50 to try to avoid it and I still got the sales pitch for some device they would send me to help if i've fallen. I couldn't interrupt the woman who was speaking and they wouldn't talk to me about my claim. So I went to their website to register online. Long-way of saying, it is early innings but if I couldn't get the e-file to work, I would assume that I was a victim of a fraud.

Hello David. Thank you for taking the time to leave a review. We are sorry to hear that you had a difficult time with the claims process. Based off the number you provided in this review, it looks like you might have called the incorrect number. There are two numbers you can call for CBP Claims: 866-400-6090 and/or 603-328-6387 (Option 3). You are also welcome to reach them via email at: AtlasJourneyClaims@cbpinsure.com. We hope this clears up some confusion. Thank you.

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