Reviews, Sales, and Service Ratings for
WorldTrips

I had to contact your company a week or two before my trip to get some additional information about what was covered and how to process a claim if needed. Fortunately there was no need to file a claim. Your representative on the phone was super helpful and kind. She was outstanding at helping me through my questions and getting information to me right away. I will use your services in the future, hoping to never ever have to file a claim :). But after my experience with your costumer service - I trust you!

Inscurance company is very slow to respond and needs a ridiculous amount of information to cover claims. That’s why I got the inscurance was to help with loss. So far has only been a headache and no compensation. What would I do if I didn’t actually have the money to cover my loss?

The customer service representative assisted me with comparing plans and purchasing the right plan for my needs.

I misstated the dates I needed the insurance for. I called WorldTrips immediately and they corrected the contract promptly.

Would have liked to speak with a human being

Baggage delays is only claimable going on trip, not return This is not explained in advance

Hello Lisa. We are sorry to hear that you had a negative experience with us.

Under Baggage Delay, our policy states: “We will reimburse you up to the maximum benefit amount shown in the Schedule of Benefits for the covered expenses listed below if your baggage is delayed or misdirected by a common carrier for twelve (12) hours or more from your time of arrival at your trip destination (coverage is not applicable for your arrival at your scheduled return destination.)” Baggage Delay is for purchase of items while your luggage is delayed. Baggage Loss or Damaged Baggage is covered full trip.

If you have any questions, please feel free to call our customer service team at : 1-800-240-0369 – Available 8am to 10pm ET, seven days a week. You can also contact us via email at atlasjourneyclaims@cbpinsure.com. Thank you.

We had to cancel our trip, and the process of making a claim was straightforward. It was settled quickly. I would recommend this policy to other travelers.

World trips customer service was awful and non existing. They had a multitude of documents sent to them and were more motivated to not pay out on my claim. World trips is a Monday-Friday type of a company very difficult to talk to a person. I will never get insurance thru world trips ever again they are awful! This review should be 0 stars!