Reviews, Sales, and Service Ratings for
WorldTrips

The representative that I spoke with was very nice and helpful. I haven't heard anything since. I have no idea if I filed the claim correctly, the status of the claim, or anything else.

Their website is not accessible for the purposes of filing a claim.

Buying the appropriate ingredients was easy. I had one tiny glitch due to my own mistake and the customer service agent fixed it for me.
I would purchase again.

I was hospitalized with pneumonia while on a trip to Europe. The day before my release from the hospital I was told by WorldTrips that they were expecting the hospital invoice and had their insurance agent prepared to pay the bill. On discharge day the hospital sent the final invoice early in the morning. WorldTrips was unable to pay or even guarantee payment and I was required to use my credit card to satisfy the hospital.

We sincerely apologize for your experience, especially during a time that is already stressful. We have reviewed your case and one of our Managers will be reaching out directly to you. Best, WorldTrips team

Very disappointed. This policy was for my son who was traveling to Brazil. His return flight left on Aug 6 but it was over night and his arrival back in the US was Aug 7. I was asked his return flight date which I put as Aug 6. However when I realized that he would not arrive until Aug 7 I asked customer service to extend his policy 1 day to cover his return flight until he arrived in the US. They made me pay for an extension which cost $4 plus $5 service fee. That is ridiculous. If your purchase process would have made clear that I needed to add 1 extra day for a 2 day return trip I would have saved $9. Not acceptable. Not to mention charging a service fee that is more than the cost of the extension. Very disappointed.

It was difficult to find how to file a claim. After you figure it out, you need to register on a different site to file a claim. The form has plenty of fields asking for a lot of details.
I tried to fill the form in a couple of times on the site. Both times, I got an error closer to the end of the form. Probably, it was a session timeout error. The worst thing is that you have to fill all fields in again from the very beginning. I gave up.

Great customer service.