Reviews, Sales, and Service Ratings for
WorldTrips

It took a while for the claim to be processed (about 2 months), but to their credit they did mention a 60-day processing time upfront. I would buy this insurance again/recommend it.

Inadequate agreements for pre-paid claims in China. Purchased insurance thinking that there were agreements in place rather than the medical department trying to negotiate with the medical facility to accept payment. Otherwise insurance company tried to be responsive. It was a bit confusing trying to get to the medical department as the various people trying to help did not have the information at hand.

Did not file a claim and never contacted the insurance company.

I did not file a claim so I can not rate HCC service in regards to that. However, signing up for the insurance, receiving confirmation and all necessary information regards insurance gave them a 5 star rating. I would use them again on my next trip.

I was i nthe emergency room with perfroated diverticulitis. there was a little communication probelm due French / english. But they got it done, as far as i know.
Thanks

Medical assistant agent wasn't entirely clear on what dental procedures would be covered.

Price was reasonable; placement was simple; documents were promptly delivered and wallet card was handy to take on trip.

I wrote a few emails to them and they never responded. I wonder what would happen if I had to file a claim.

Customer service is great, simple, and straight to the point. My questions were clarified quickly and without delay.

However, do please note to kindly remind customer staff members to MUTE or MONITOR incoming calls first. When placing a call and getting my notes ready, the automated machine did not place me on HOLD and sent me directly to a customer service representative......during a personal conversation with another employee. I over heard the conversation for 2 to 3 minutes while getting my notes ready wondering if it was a machine or how to properly interrupt the conversation.

No harm done. We all make mistakes. Just kindly remind customer service representatives to treat all work stations as "Hot Mikes."

Thank You.

When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.

It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.

I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.

I do appreciate the facility of travel insurance.