Reviews, Sales, and Service Ratings for
Aegis

Hard drive on my phone crashed midway through my trip & lost access to my reservations and both email accounts. I submitted a claim as I lost thousands of dollars, but phone failure was not an acceptable reason for reimbursement so I had to eat a 2-week vacation in Patagonia. The claim process was smooth but getting denied lowered my rating a little. Need to expand acceptable reasons for trip interruption/cancellation.

I did file a claim. It was a bit wearisome. I didn't have the right document from Quantas (who lost my luggage) so that took awhile. Finally the insurance company accepted my documents. It took about two weeks to be reimbursed.

We’re sorry to learn your luggage was lost by Qantas, we understand how frustrating it is waiting on documentation that can take up to six weeks to receive. Fortunately, in your case, you received the document in a timely manner and your claim was reviewed and adjudicated within two weeks.

When booking insurance for your next trip, we hope you will consider Aegis.

Our luggage was delayed on the inbound flight for 3 days in San Diego. I phoned the emergency hotline and was instructed what to do. I found the claims form a little confusing but did my best. Our claim number is 749788
Thanks you

Thank you for your review, we appreciate your feedback. We’re sorry to hear about the delayed baggage, and understand how frustrating it would be to be without your personal items, and we’re happy to know our team was helpful with next steps.

You were able to submit your claim in a timely fashion and it was reviewed and adjudicated very quickly. We hope we met your expectations and that you will consider Aegis again for your future travel insurance needs.

I mailed all documents on Nov. 4, 2024
Aegis General Insurance Agency, Travel & Cancellation Ins. Division.
4507 N. Front St., Suite 200
Harrisburg, PA. 1710

Policy Number: 4GRCWTI2276876 (Rodd Y Suzuki)
Policy Number: 4GRCWSM2276879(Midori Suzuki)

I contacted Aegis in reference to a damaged luggage claim and it has been a complete run-around and they do NOT take responsibilty. They want me to contact the Airline for them to resolve the issue.

We’re sorry to learn, Carlos, that your luggage was damaged while in the custody of the airline. We are happy to initiate a claim for you. Please understand it is necessary to provide a copy of the Property Irregularity Report issued by the airline, and its final determination. This information was shared with you when you contacted our office on October 18, 2024.

Should you have any questions or concern, please feel free to reach out to our Customer Service team at (800) 498-9540.

I fell and fractured my pelvis in August and had to cancel my trip. Aegis was easy to work with, they sent a claim via email to fill out and then file. I filled out my portion, had the doctor fill out his and filed the claim with Aegis. Within weeks they had responded in the affirmative and ok'd my claim.

Filed a cancellation report before embarking over 3 weeks ago and have not heard from them since? Still waiting! Will pursue for a answer shorty.

Thank you, Roger, for your review. Our records indicate your claim was settled last week. Your settlement check will be mailed via USPS to the address on file. I’ll request to have the Explanation of Payment resent to your email. We hope you will consider Aegis once again, for your future travel insurance needs.