Reviews, Sales, and Service Ratings for
Aegis

Filed Claim #746985
Via Fax to 866-551-1704

Thank you for your review. Your claim submission was received, reviewed and properly adjudicated. We hope we met your expectations and look forward serving you again.

Filed a claim days ago and received no confirmation

I submitted a claim to the Zurich Travel assist address in Schaumburg, IL on August 2, 2024. I received notice from my postal receipt that the package was received on August 5. On August 15 I called the 833-515-3323 service team number. I spoke with a representative (Lana) who gave the information that they don't notify upon receipt of a claim. She provided me with the claim number (743940), and indicated that all looked good, nothing was missing, and that my claim was in finalization. I would receive an email when payment was being processed.

Today, August 30, as I had not received any word, I called the Zurich serivce number again. The representative I spoke with (Kevin) indicated that information provided previously was not accurate. My claim was sent to claim review on August 12th, and NOTHING FURTHER had been done! As the call was supposedly being recorded, I provided a comment about my total disatisfaction - 25 days after receipt annd nothing had been done! Poor customer service!Kevin indicated he was sneding a notice to the claims review area requesting to escalate my claim. After hanging up, I also sent an email to the claims@zurichtravelassist.com address.

The total claim is for $457.83! So very modest. If this is how Zurich/Aegis handles such a claim, I would hate to wonder what they do with something more substantial. If you can put a bit of fire to their processing, it would be appreciated. I certainly will not consider Aegis/Zurich for any future travel insurance needs.

Thank you for your feedback. We’re sorry our claims process didn’t meet your expectations and appreciate you sharing your experience. We’re actively making improvements to provide a more seamless and efficient process.

To enhance our service, Aegis is upgrading our claims processing for Zurich plans to a different office with greater capabilities. In addition to the traditional claim methods of phone, email, & fax, we’ll now provide mobile phone intake, snapping pictures of any backup documentation, & instant payment by ACH following approval.

We appreciate your business and hope to earn your trust again with a smoother, more convenient claims experience

Responsive and helpful so far. A claim was submitted right away for the full amount of the trip, which had to be cancelled due to weather that prevented the charter flight (part of the trip cost) from operating for several days.

Aegis was super helpful!

Was told could not use the toll free number outside the US. The wait time on the phone lines was extremely long. Was not 24 hour service. When traveling outside the US, I would use another company.

Getting the Aegis policy thru Squaremouth was easy. Increasing coverage amount thru Aegis customer service was easy. Filed claim via email. Hopefully they will process claim and pay quickly.

Thank you for your review, we’re glad to know you found the process of securing insurance and policy modification easy. Your claim was initiated and once all the supporting documents were received, a proper review and adjudication was completed.

We hope you will consider Aegis again, for your future travel insurance needs.

Great people, great customer service, professional and knowledgeable.

So far so good. check back to see if I got my money back.