Reviews, Sales, and Service Ratings for
Aegis

So far so good. check back to see if I got my money back.

When I contacted, it was with Zurich's Claim Center, not Aegis and that person was responsive.

Since I have filed a claim I am waiting to hear back. One thing that left me puzzled was the lack or reply about any confirmation of having received documentation and claim materials.

Let's see how this plays out.

Thank you for your review. We reached out to you yesterday and left a voicemail to let you know that your adjuster is currently reviewing your claim documents. We also provided our contact information for any questions you might have. If you need any help or have additional questions, please feel free to reach out to us. We’re here to assist you and ensure everything goes smoothly!

Not having an online site to file claims is cumbersome and outdated. The process of calling an agent who then has to walk you through the process verbally, then submit things to an email address followed by waiting for several days before you even get a claim number is exasperating. This will be followed by a several week wait u til you find out if more information is needed or if the claim is approved/denied. I may use squaremouth again, but there is a very low likelihood that I will purchase a policy from Aegis.

Thank you for your feedback. We’re sorry our claims process didn’t meet your expectations and appreciate you sharing your experience. We’re actively making improvements to provide a more seamless and efficient process.

To enhance our service, Aegis is upgrading our claims processing for Zurich plans to a different office with greater capabilities. In addition to the traditional claim methods of phone, email, & fax, we’ll now provide mobile phone intake, snapping pictures of any backup documentation, & instant payment by ACH following approval.

We appreciate your business and hope to earn your trust again with a smoother, more convenient claims experience

The problem that we are having is that Aegis hands off their claim to an underwriter. We filed this claim on June 9th, we resubmitted it on June 26th and still have not resolved this. Zurich, the underwriter, gets zero stars.

Thank you for your review, we appreciate your feedback. We’re sorry your claims experience did not meet your expectations. Generally, the claims process is approximately three business weeks, if there are any missing documents this will add to the review time. We can confirm once all the documents were received the case was reviewed and adjudicated on July 16, you received and cashed the check on July 23, 2024.

We hope you will consider Aegis again for your future travel insurance needs.

The insurance was very confusing. I didn't realize I purchased insurance only if our trip never started. I had to go home from our trip after a few days do to illness.
I will never buy insurance again. This was my first and last time doing so!!

Thank you for sharing your feedback with us. We understand that insurance details can sometimes be confusing, and we sincerely regret any misunderstanding regarding the coverage you purchased.

Unfortunately, the policy you purchased was our trip cancellation product, specifically designed to protect against events that prevent you from starting your trip. For situations where your trip is cut short after it has begun, our comprehensive products include both trip cancellation and trip interruption coverage, along with a range of additional benefits. We are committed to providing clear and detailed information about our products to ensure our customers can make informed decisions. If you reconsider purchasing insurance in the future, please don't hesitate to contact us directly so we can assist you in selecting the best product that aligns with your needs.

In the middle of the claim. We will see how it goes through the process.

I emailed Aegis on 6/3 for assistance with making a claim, and received the following message: "This is to confirm that your email was received, please allow ten business days for new claim notification documents to be processed."

I also attempted to call their customer service number, but the phone rang for over an hour before I had to hang up.

Today is 6/8 and I have yet to hear back from Aegis. I also have yet to submit any documents, and do not have any instruction on how to do so either.

Thank you for your review, we appreciate your feedback. Our records indicate we had responded to your inquiry both by voice mail and email. You had been in meetings and were unable to respond.

Once we knew the reason for your delay and you were able to provide the supporting documents the claim was properly reviewed and adjudicated.

We hope you will consider Aegis again, for your future travel insurance needs.

I had booked a cruise on American queen voyages and about three weeks before the the cruise the company went into a chapter 11 bankruptcy.
It will be a while before I get my deposit back, if ever.

I have a medical claim for about $275. My primary is medicar and I have a supplement with Cigna. I know medicare will not cover this expense and I doubt that Cigna will. But the claims department told me that this is a secondary insurance and I must submit to my primary insurance first.

One of the phone numbers for Aegis just rang and rang...no answer. Finally called a different one and able to talk to a real person who was able to help me. From there on was a good experience

Thank you for taking the time to post your review, we always appreciate the feedback. We have checked our phone records and do see three calls on March 11 all were answered within 11 seconds and were for 9, 5 and 13 minutes in duration. We are happy to know that you were able to get your questions answered and a claim initiated.

We would like to investigate which number you dialed that rang without an answer. We’ve left our contact information on your voicemail so you may share this information.

Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.