AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,010 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 25, 2016
    Richard from AR Verified Squaremouth Customer

    Very convenient to buy insurance

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Daniel Trimarco
    Response Received:
    July 26, 2016

    Thank you for the kind review! We are delighted to know you're happy with your purchase. We look forward to providing travel protection for all of your future endeavors!

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  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 24, 2016
    Sharyn from CO Verified Squaremouth Customer

    We had to cancel one trip and reschedule with another company. Your representative helped answer all my questions about how to proceed with the insurance we already had in place and saved us a lot of time and probably money. Thanks!

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Daniel Trimarco
    Response Received:
    July 26, 2016

    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.

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  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 24, 2016
    Bill from MD Verified Squaremouth Customer

    We called customer service when we were in Paris to get information concerning our coverage and the operator was very helpful!

    Review Updated: 08/21/2016

    Thank you for the prompt service!

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Daniel Trimarco
    Response Received:
    July 25, 2016

    Thank you for the kind review! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

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  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 23, 2016
    Rob from UT Verified Squaremouth Customer

    Questions were quickly answered, some changes were correctly made, and we felt much reassurance with the "Cancel for Any Reason" feature. Thank you!!

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  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    July 22, 2016
    Sylvia from NJ Verified Squaremouth Customer

    The axa agents were helpful. Even though I called several times, they were helpful each time. I was comparing prices and also letting co-travelers know what I found. My trip was uneventful, and I was glad to know I had coverage at a reasonable cost even though I did not have to use it. It was comforting.

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Daniel Trimarco
    Response Received:
    July 22, 2016

    Thank you for the kind review! We are delighted to know you're happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

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  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    July 21, 2016
    Sandra from FL Verified Squaremouth Customer

    Will purchase AXA through SquareMouth again. Seamless quoting and purchasing

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  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 16, 2016
    Patricia from OH Verified Squaremouth Customer

    The price of the travel insurance was so great, almost half of price offered by cruise line.

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  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    July 14, 2016
    Fe from CA Verified Squaremouth Customer

    my concern as a Travel Group Coordinator--may I ask why the company can not offer an annual travel/medical policy as a GROUP travelling together in same Tour destinations?

    Please consider this suggestion--thank you--Fe T. Biralde

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  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 10, 2016
    Susan from MI Verified Squaremouth Customer

    Great customer service. Very helpful people who understand and explain what you are getting and help make the decision of what kind of policy you need.

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  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    July 3, 2016
    James from CA Verified Squaremouth Customer

    cancelled policy before trip - purchased a different squaremouth policy

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