0.1% (107) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
621
4 stars
199
3 stars
83
2 stars
44
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
76,067
Since 2015
MONTHLY SALES
480
Average Monthly Sales Since 2015
REVIEWS
1,010
Since 2015
Overall Rating
4.23 out of 5
Overall Rating 4.23 out of 5
1,010 Reviews Since 2015
Customer Reviews for AXA Assistance USA
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Thank you for the kind review! We are delighted to know you're happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
July 24, 2016
Sharyn from CO
Verified Squaremouth Customer
We had to cancel one trip and reschedule with another company. Your representative helped answer all my questions about how to proceed with the insurance we already had in place and saved us a lot of time and probably money. Thanks!
Response From:
AXA Assistance USA:
Daniel Trimarco
Response Received:
July 26, 2016
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
July 24, 2016
Bill from MD
Verified Squaremouth Customer
We called customer service when we were in Paris to get information concerning our coverage and the operator was very helpful!
Review Updated: 08/21/2016
Thank you for the prompt service!
Response From:
AXA Assistance USA:
Daniel Trimarco
Response Received:
July 25, 2016
Thank you for the kind review! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Platinum
Review Received:
July 23, 2016
Rob from UT
Verified Squaremouth Customer
Questions were quickly answered, some changes were correctly made, and we felt much reassurance with the "Cancel for Any Reason" feature. Thank you!!
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Silver
Review Received:
July 22, 2016
Sylvia from NJ
Verified Squaremouth Customer
The axa agents were helpful. Even though I called several times, they were helpful each time. I was comparing prices and also letting co-travelers know what I found. My trip was uneventful, and I was glad to know I had coverage at a reasonable cost even though I did not have to use it. It was comforting.
Response From:
AXA Assistance USA:
Daniel Trimarco
Response Received:
July 22, 2016
Thank you for the kind review! We are delighted to know you're happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Platinum
Review Received:
July 21, 2016
Sandra from FL
Verified Squaremouth Customer
Will purchase AXA through SquareMouth again. Seamless quoting and purchasing
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
July 16, 2016
Patricia from OH
Verified Squaremouth Customer
The price of the travel insurance was so great, almost half of price offered by cruise line.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Silver
Review Received:
July 14, 2016
Fe from CA
Verified Squaremouth Customer
my concern as a Travel Group Coordinator--may I ask why the company can not offer an annual travel/medical policy as a GROUP travelling together in same Tour destinations?
Please consider this suggestion--thank you--Fe T. Biralde
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
July 10, 2016
Susan from MI
Verified Squaremouth Customer
Great customer service. Very helpful people who understand and explain what you are getting and help make the decision of what kind of policy you need.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Silver
Review Received:
July 3, 2016
James from CA
Verified Squaremouth Customer
cancelled policy before trip - purchased a different squaremouth policy
Was this review helpful to you?
0 out of 0 people found this review helpful