0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
526
4 stars
135
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
84,146
Since 2016
MONTHLY SALES
1867
Average Monthly Sales Since 2016
REVIEWS
812
Since 2016
Overall Rating
4.3 out of 5
Overall Rating 4.3 out of 5
812 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
4 out of 9 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
May 23, 2021
Jenny from GA
Verified Squaremouth Customer
Waiting for a successful answer for the inconvenience
Was this review helpful to you?
4 out of 11 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
May 19, 2021
Michele from NY
Verified Squaremouth Customer
I wasn't sure if we were covered for a couple of things and the representative Rhonda was so helpful and said to complete the forms and let the underwriter determine. She immediately sent the forms and was so accomodating. Great experience with you and them. Thank you!!
Review Updated: 06/16/2021
I believe I was entitled to a small reimbursement for trip interruption due to a Covid requirement but the adjuster said Aruba did not have a quarantine in place but I did provide the letter from them requiring a 24 hour quarantine. Just not satisfied with Berkshire Hathaway.
Was this review helpful to you?
21 out of 22 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
March 21, 2021
Charles from FL
Verified Squaremouth Customer
My praise is for Jody Bittner of Squaremouth. Due to lack of participation, my trip never went. Berkshire Hathaway said they would only bank my premium for 2 years, not give me a refund. I was not happy with this response. I reached out to Squaremouth. Jody responded and said he would contact the insurer. after 3 weeks of him trying to get an answer from them, I received an email from Berkshire Hathaway that they would refund my premium. In a week, I received a check for my full premium. Thank you again, Jody, for helping me to the desired outcome. Squaremouth, you get 6 stars out of 5!
Was this review helpful to you?
23 out of 23 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare
Review Received:
February 7, 2021
LAURIE from CA
Verified Squaremouth Customer
I extended our coverage, trip delayed till 2/22. They made me pay more to extend, no one with travel guard had to pay so in the future Travel Gaurd only. I would not recommend any of this.
Was this review helpful to you?
23 out of 23 people found this review helpful
Rating 3 out of 5
Policy:
LuxuryCare
Review Received:
February 6, 2021
Darryl from WA
Verified Squaremouth Customer
Since we could not go due to COVID restrictions, we rescheduled the trip. We called BHTP to see what could be done to cancel or reschedule the insurance coverage. We were told that it could be extended to cover our rescheduled trip, but it would involve an extra charge. In the end the extra charge amounted to about 75% of the initial policy cost. So in total we paid $496 for a trip that was initially $284, for the coverage we needed, then increased when the dates of the trip were changed. Somehow this seemed excessive, but it also seemed that we had no other choice. In these COVID times, air fares and hotels are allowing penalty free reschedules, but not insurance I guess.
Was this review helpful to you?
26 out of 26 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
January 12, 2021
Shelley from WA
Verified Squaremouth Customer
The cruise line cancelled my cruise. I have transferred this policy to another future cruise for September, 2021.
Was this review helpful to you?
5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
June 17, 2020
Megan from OH
Verified Squaremouth Customer
I didn't have to call once purchased, but prior to purchasing I spoke with a representative who was clear, concise, professional and friendly.
Was this review helpful to you?
17 out of 18 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
June 15, 2020
Michael from NY
Verified Squaremouth Customer
Cruise and air flights were cancelled by carriers so trip never occurred. Berkshire Hathaway provides me with full credit for future trip insurance within two years. I consider that to be very equitable. I’ll definitely use BH for future trips.
Was this review helpful to you?
13 out of 14 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
June 8, 2020
Duncan from MI
Verified Squaremouth Customer
I didn’t make a claim, BUT rescheduled my trip AND the insurance
Was this review helpful to you?
3 out of 3 people found this review helpful