Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

John Hancock contracts out their claims to a 3rd party management company. I submitted my claim and all the requested supporting documents only to receive notice 2 weeks later that they were waiting on my documents. I again uploaded them thru the link they provided, including my claim number as instructed. I received electronic notice that the uploads were successful. For additional verification, I took the time to call and ask their agent if she could see that the documents were indeed there & she affirmed they were. I did this since apparently the first time they didnt receive them. Now, 2 weeks later (one month after filing claim) I receive another notice they are waiting on these documents. How can this be since their own agent told me she saw them in my file? I have now submitted them a third time, thru a different venue. I am frustrated, annoyed and disappointed at how this has gone.

So, my complaint is with the 3rd party settlement company, Sedgwick Claims Management Company, but they are subcontracted by John Hancock.

I may not understand the rules of travel insurance. So it may be my mistake. Here is what happened. On the way to my destination, the first flight was delayed. This caused me to miss the second flight. I applied to John Hancock for "Trip Delay" and they gave me $300 which I was able to use towards the cost of hotel for one night.

On the way home, a month later, the exact same thing happened. I applied for "Missed Connection" which they denied "without prejudice". So then I applied for "Trip Delay" again. On the Schedule of Benefits it says Trip Delay covers maximum of $750. I heard nothing back from them. When I searched for the case on their website it says "Closed without payment". There was no notification of this, and no explanation of why.

Am I allowed to apply for "Trip Delay" twice in the same trip, as long as the maximum has not been reached? That is my question. This is the first time I've actually had to use my travel insurance coverage, so I really have no experience. If you can clarify this, that would be great. Thank you so much for your help.

Inflexible and bad customer service

They were easy and helpful to work with. We had a typo in our initial application and their staff was prompt and efficient in assisting us in making the correction. Our trip occurred without a hitch, so we had no need to make a claim but were pleas3d to have the piece of mind from coverage.

I purchased the travel policy in case anything happened while I was traveling overseas. The policy is affordable & covered anything that could go wrong. All of my questions were answered in a clear, understandable manner. I will always purchase travel insurance. I would rather have & not need than to need it & not have it. I have recommended this policy to several family & friends for future travel.

I had knee surgery and had to cancel my trip . After filing all the proper documents to have John Hancock to pay claim, I am still waiting on Sedgewick adjuster to return my call( after several attempts). Very stressful and disappointing on service. Hopefully adjuster will contact me this upcoming week. My cell is 8505725549. Thanks Ernie Magaha

I'm not exactly sure why it takes so long to process a travel insurance claim and get reimbursement.

The 24 hr. Emergency customer service agent was very helpful in approving the medical treatment that was needed in Germany. I have submitted my claim 8 days ago but have not heard back from them yet on if they are in receipt of the claim. I am hoping to resolve this soon.

Files claim 2 weeks ago have gotten zero response

I tried to call but no answer so I used the online link to file a claim. I never heard anything from Hancock until this email asking me for rating.