John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Silver
Claim is in process. Would like better and more frequent communication as to the status of the claim.
William from UTReview Received: January 16, 2023Was this review helpful?4 out of 5 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldWe have a claim for delayed and lost baggage and will let you know how it is all worked out.
It has yet to be resolved and we still haven't received one of our bags from our Dec 16, 2022 tripDarren from WAReview Received: January 13, 2023Was this review helpful?4 out of 7 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverLinda from SCReview Received: January 12, 2023Was this review helpful?7 out of 7 people found this review helpfulThe communication was lacking during the process. It also took way too long and I had to submit materials multiple times. Lastly, the amount paid was less than I had hoped to get.
“John Hancock Insurance Agency, Inc. policy: SilverMy luggage has been lost and I called to get information on what coverage my policy offered. The customer service person was unable to tell me but said somebody would call me to explain. It has been weeks and I have not received my luggage and I am still waiting for a call back to explain the process.
Sarah from VAReview Received: January 10, 2023Was this review helpful?3 out of 3 people found this review helpfulReview Updated: 02/21/2023
The loss of my bag was still a loss regardless off whether it was on the way there or back. I still have no bag and the items in it. I really don’t understand why I don’t have any coverage on replacing them because I was returning home when they were lost. I still lost my expensive bag and contents.
“John Hancock Insurance Agency, Inc. policy: SilverI called them to notify that our trip was cancelled. They provided me with a Ref # and sent details on how to apply for a claim.
Working on that currently so hoping all will go well without issue and they will stand behind the policy.
Cindy Hall
Cynthia from FLReview Received: January 4, 2023Was this review helpful?9 out of 9 people found this review helpfulReview Updated: 02/01/2023
Ultimately, our claim was processed and reimbursement made in full. They were behind on the estimated timing provided for responses. I followed up 3 times to check status which seemed to escalate the processing a bit. When I called the customer service number I did reach a helpful agent. But didn’t actually speak with the person processing our claim. Still customer service sent a message inquiring for a status for us.
Their website was not as user friendly as I would suspect. You could only upload one page as a pdf. We had to separate and scan two page documents to upload. For some reason my husband and I had two separate policy numbers instead of one (typical of our other insurance policies for travel) and we had to upload all documents twice. It seemed like they asked for a large number of documents.
As a comparison to companies, my daughter was taking the same vacation as us which was cancelled due to weather shutting down the airport. She filed her claim with a different insurance firm and received approval 4 days later. We filed ours and followed up after two weeks to initiate a review of our documents and another 7-10 days to get approval. Still bottom line - they paid us in full. Glad we had travel insurance and very pleased with using Squaremouth for our selection and management.
“John Hancock Insurance Agency, Inc. policy: SilverOAT required me to buy insurance for Antarctica trip, and I did so. It was rather expensive regardless of the company. Your price seemed to be in the middle. I was satisfied with your customer service.
John from PAReview Received: December 30, 2022Was this review helpful?3 out of 3 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverWas nice but the police but muy claim is delayed. They do not offer much information on the claim process.
Maribel from CAReview Received: December 28, 2022Was this review helpful?5 out of 6 people found this review helpfulReview Updated: 01/25/2023
I’m very happy with the process for my claim. It’s a bit long but is very sure. The agents are very friendly and professional. In my next travel I will take again this Insurance, Thanks Squaremounth
“John Hancock Insurance Agency, Inc. policy: SilverOn December 1 I called John Hancock from Argentina to get assistance for my travelling companions, whose plane was delayed and then diverted and then cancelled. The agent who answered did not offer any assistance, and actually hung up on me, without calling me back.
rjversion from COReview Received: December 27, 2022Was this review helpful?9 out of 9 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldI am still trying file the claim and need questions about some of this
Joe from WAReview Received: December 19, 2022Was this review helpful?2 out of 2 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverI had several delays etc on my trip. I filed a claim Sept 24, 2022 with all documents complete. No answer from insurance. I contacted Square Mouth and they called and said they would resolve. Still no word from insurance, no one returns email. Claim still open! It is almost Christmas and still no word. Terrible!
Bruce from FLReview Received: December 18, 2022Was this review helpful?19 out of 19 people found this review helpfulReview Updated: 01/16/2023
Never Again. 23!years of being a loyal customer and when it’s finally time for a claim..nothing.
John Hancock does not honor their policy. Buyer Beware! They claim it is not their Policy however the policy is called John Hancock Silver. Very Deceptive. Looking at legal options now.