John Hancock Travel Insurance Reviews

I had a health issue. I had to cancel. My paperwork for refund do to health problem is on its way to your company.
JPeale

I did not file a claim on this policy. However, I bought a second policy to cover my daughter and son-in-law, who were going on the same trip. We did have to file a claim on that policy (because of a medical emergency) for them and the claim was handle promptly and very satisfactorily. We were pleased with the service.

Great Company Thank you

Waiting to hear from John Hancock.

My daughter, who was covered under the policy, lost her exercise bracelet. She filed and we have not heard anything.

Great Service

I was told about a two week processing time. It took about three. Not a big issue, but they could have reached out to me about the delay. I called once and emailed them twice.
Overall, I gave them 4 stars because they did not keep me informed. The claim was for the amount I was expectimg which was in 5 figures.

Your description of the "cancel for any reason" is misleading as it requires that it be 2 days prior to the trip. Since any reason can be up to the moment of departure, the 2 days is nothing more than a "gotcha " clause buried in page 7 of the details and mentioned nowhere on the summary..

Wait to hear from the agent

I submitted a claim about a week ago, since I couldn't take the trip and didn't have surgery I submitted a claim under "cancel for any reason".