Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I've spent the many months that the cruise company has canceled every itinerary, trying to recover my insured loss. Even with them in bankruptcy, your excuse was it wasn't the right kind of bankruptcy. When they closed their Chicago office, I knew it was all over for them.

After having part of our trip cancelled due to weather, we submitted our claim. I had questions about how to file and these were answered promptly. My claim was approved and my refund issued with no additional hassles!

My wife and I booked a cruise with Pearl Cruise Lines for a cruise to Cuba. The cruise was cancelled because visas were not obtained. Fortunately, Pearl reimbursed us for the entire cost of the cruise.
BUT. I obviously had to cancel our airline flights and was charged $175 to transfer miles back to my account. Unfortunately, the claim forms are so complicated that my wife is having a difficult time completing them. One would have been hopeful that the claim process would be simpler in a case like this where we have a small but yet insurable claim.

WALLET CARD IS SO SMALL. VERY HARD TO READ. WISH THE PRICES WOULD NOT BE SO HIGH FOR OUR AGE GROUP

Excellent service and paid claim promptly.

Very little to say. All done by internet. Shopped by price. Many have the rep of collecting money but never paying. We'll see after our claim is filed

I am just glad that I did not have any need to contact you while on my trip!

1) Squaremouth? John Hancock? Who is whom? I was not clear if I was dealing with representative of insurance company or go between.
2) It took many months for my claim to be settled. Apparently more information had been requested via email, an email that I did not receive. When I called to
inquire about the status of my claim, it took a couple of calls to ascertain the status of my claim.
3) I had questions regarding aspects of my claim; it was hard to get questions answered adequately.

Paperwork and filing process clunky..othersxate much clearer and easier.

I had a bit of troubal getting connected to the proper person at John Hancock, but once that was resolved the claims process was quick and easy. Based on this experience, I would definitely recommend Squaremouth and John Hancock.