Reviews, Sales, and Service Ratings for
Seven Corners

We feel better having insurance while we're on trips out of the country. The plan fit us perfect and they have reasonable prices. Thank you

I didn't have a good understanding of what was covered under the policy. My flight home was cancelled by Air New Zealand for controllable issues and they rescheduled me home on a 1 stop flight and the second leg was in economy. I paid for business class. If you have to get home, the policy is almost worthless because it doesn't kick in for 48 hours. Also if the flight was cancelled because of flight crew, that wouldn't be covered too. I am sure many of your clients do no understand what is and what is not covered. Having a supplemental communication indicating specifically what isn't covered would be transparent and fair to your customers. When clients see flight cancellation as something that is covered they assume that it means any cancellation other than act of God.

Seven Corners service pre-departure was excellent. Prompt and answered our questions easily.

I am not happy that when in Italy and I spoke to 7 Corners customer service about what to do for a claim she did not mention that I needed a "letter" from the doctor stating the diagnosis! She said to use the prescription which is on letterhead and the pharmacy receipts. Now I am in USA and the doctor is in Italy. I have to go to an Italian speaking relative to call the doctor to see if he can mail me a letter. This is just jumping through hoops and a real nuisance!

Expensive

We were extremely pleased with the service, and that our claim was honored and handled expediently.

I am not happy with Seven Corners. We were unable to take our trip due to the early January ice storms that occurred in the Midwest. Our initial flight from our home airport was cancelled due to 1/2" of ice. A re-scheduled flight two days later was also cancelled due to the ice. At that point, since the cruise had sailed, we cancelled the trip and will reschedule later with the cruise line.

Our insurance with Seven Corners was for medical coverage only during the trip. I called and asked them if we could move the medical insurance coverage to the future re-scheduled trip. They refused to do so and just kept our premium even though we were unable to make the trip. I will not buy from Seven Corners again.

I twisted my ankle while in Istanbul and called the Seven Corners international 24-hour customer service number on 1-16-2025.

Although the agent Jeanetta was extremely friendly and polite, she was actually not very helpful. She was not able to refer me to a doctor in Istanbul to see. That was particularly a concern for me in that I donʻt speak Turkish and would have wanted to see someone reputable with whom I would not experience communications challenges. All Jeanetta really could do was explain “how the system works.” And itʻs not very user-friendly.

I was also flabbergasted to learn that, if I sought medical care, I would need to pay for all the related costs upfront myself then seek reimbursement. I assume that would also have applied to the medical evacuation or repatriation of remains plan features. I think that information needs to be provided clearly upfront to people BEFORE they make a purchase. That is, how the provision of medical care process works.

I ended up not seeking medical care and bit the bullet, limping around for the duration of my trip. Iʻm still doing so today on 1-30-25 and will seek attention from my primary care physician if necessary after I return tfrom Chicago to my home base in Honolulu tomorrow.

My conclusion, is that Seven Corners Travel Insurance really does not provide much assistance if a customer needs their services. They are not very helpful and I will not be purchasing from them again. Like most insurance companies, Seven Corners is happy and anxious to take your money but makes you jump through hoops if you actuslly need their service. And the “service denied” response is always looming out there.

Had to cancel trip due to medical illness with wife. Cancelled as soon as notified by her doctor, got 25% refund from NCL, but due to written language on policy (had bought a preexisting insurance from Seven Corners), it was denied. We appealed, denied again. Have referred to to CA insurance commissioner to review. So far not resolved.

This was the simplest claim experience I've ever had. The company went beyond my expectations and gave us a full refund for our cruise. I found the prices very easy and we'll explained.