Reviews, Sales, and Service Ratings for
Tin Leg

My trip was canceled due to medical issues with my traveling companion. I did not file a claim because my refund was only around $200. It did not seem reasonable to ask a physician to take the time to fill out all of the detailed medical claim forms for such a small return. It would be helpful to have a simplified claim process for small claims, perhaps a return of premium when the claim is less than the premium?

Very easy to buy the policy and clarify some questions I had with customer service.

I had a question about the problem of not getting admitted in a hospital in the Philippines if we don't have enough cash with us to pay the down payment for a critical emergency situation like heart attack or stroke or any time sensitive medical emergencies. Most of the time, we don't carry that huge amount of money while we are on the beach or restaurant or in the Church, or we don't have that amount of money at all. Tin Leg responded in a timely manner but, I didn't get a concrete answer on how to cover this unfortunate hospital problems in the Philippines. I wish that there is a wallet size piece of certificate we can carry all the time wherever we go that will be acceptable to any hospitals as a guaranty to the them that they will get paid. That's all they need over there, that they'll have the assurance that "they will get paid". But if they're on doubt, they don't care, they will not admit the patient even if they'll die in few seconds, and that makes the travel insurance useless in the Philippines in a life & death situation upon arrival in a hospital there. I hope you understand our situation that we need an assurance of getting admitted in an emergency anywhere in the world, because we love traveling. Thanks for your time and effort to improve your service.

I had initial problems reaching the right agent to help me. Once I did, things went fine. One agent I talked to totally dismissed me saying nothing would be done until I returned home from my trip. Through email I did get help to complete the claim process and for that I am happy as it was completed prior to my return.

Great customer service thus far. I was injured during a cruise on Sunday, January 26, in St. Lucia. I contacted customer service that night for answers about coverage and about medical assistance etc. I was given information and a number to Contact to submit my claim for reimbursement of medical expenses and losses at a future time. I was also given a 24 hour assistance number in case that was needed as well.I am hopeful that Tin Leg will take care of that expeditiously. At this point I have no reason to believe they won’t. I have not submitted the claim or information however, primarily because I am waiting for a doctors report.

I have used Tin Leg a number of times and have not had to use the insurance. This time I did have to cancel my trip and was able to supply all the information needed to make a successful claim. The filing was very straightforward. A check list of needed supporting documentaion was provided. It was easy to upload the documents. The claim was processed quickly as soon as all documents were submitted. I will continue to use Tin Leg as my insurance source in the future. Thank You!

I travel a lot but this is my 1st time with travel insurance, every trip I include travel care plan with my plane ticket purchase but not this trip, my son wasn’t able to come to our trip to Vietnam coz he had bad stomach ache a night before flight from Dipolog to
Manila, it was supposed to be a family trip with my children to Vietnam but sadly he couldn’t make it or else It would be a real disaster, I called Expedia to let them know but since I didn’t purchase care plan so they couldn’t help me, and I did call square mount insurance to let them know, to make it short I did file for a claim for my son behalf, already email our original ticket from LAX, and my sons plane ticket Dipolog manila Vietnam RT, still waiting for reply, we’ll see if it would be of help for traveler!

Thank you for sharing your experience and for choosing Squaremouth. We understand the disappointment of having to cancel part of a family trip, especially due to illness. We're sorry to hear your son wasn't able to join you in Vietnam.

We've notified our claims team to be on the lookout for your claim and expedite its processing. They will review the documentation you've provided, including the original tickets and your son's flight information. They will be in touch with you soon regarding the next steps.

We appreciate you giving us the opportunity to assist you. As this was your first experience with travel insurance, we'd love to hear your feedback on the purchase process. What could we have done differently during your initial interaction with Squaremouth to earn a 5-star rating? Your insights will help us improve our service for other travelers.

One Of our travelers also purchased tin leg. Unfortunately, she had a mental health issue that tin leg would not cover. I will never purchase from this Company again, and I will not recommend it to any of my fat fellow travelers

Taking forever for them to review the additional information I provided. They provided the address to which we were to send the response and then they did not enter the information for over two weeks ( and who knows how much longer if I hadn’t called)since “ they work from home”. This lag in response is totally unacceptable.

I got sick in Bangkok and was forced to return home early due to illness; only to have Tin Leg refuse to provide reimbursement because of a technicality. As you are sick and fighting for your life, be sure you take the time to ask the doctor for a note sanctioning an early return home or Tin Leg will use it as a way to deny paying you Trip Interruption benefits too! Don't trust them to tell you this little detail when you call their help line from wherever you are to find out what documentation is needed to get this benefit, because they will leave that part out.

We understand your frustration and disappointment with the denial of your trip interruption claim, and we appreciate you sharing your experience. We're sorry to hear you were ill while traveling in Bangkok.

We want to clarify the reason for the denial of the flight change fee portion of your claim. While we did reimburse your medical expenses related to your illness, our policy requires that a physician specifically advise a traveler to interrupt their trip and return home early due to a covered medical reason in order for the trip interruption benefit to apply. While you were certainly ill, and you chose to return home early, the documentation we received did not include a doctor's recommendation to cut your trip short. This is a specific requirement of the policy for this particular benefit.

While we sympathize with your situation, we must adhere to the terms and conditions outlined in the policy. We understand this is not the outcome you were hoping for, and we regret any additional stress this has caused.