Reviews, Sales, and Service Ratings for
Trawick International

Had to cancel 2 days prior to departure due to illness. The claim was easy to file and had speedy responses to both email and voicemail sent. Questions were answered quickly and easy to understand what was required to start a claim. Payments were also received in a timely very timely manner. Would absolutely use Trawick again.

Filed claim on Feb. 3rd. I then received emails requesting non-specified information and stating "15 business days to review". Called. Told this was autogenerated and nothing was needed. Called for status updates on 2/13, and 2/24 and told it was 30-60 days to review. Called on 3/3 and case "escalated" by customer service. Received an email on 3/4 requesting copy of credit card receipt (vs. airline receipt), which I sent. Received email on 3/7 stating there was an "update" to the claim, but to see it required creating an account! Called and told it was "finalized" and funds would be deposited in 24-48 hrs. of approval. Received email on 3/11 with approval. no deposit by 3/14 so I called again. Told they only process deposits on Tue. and Thur and to allow 10 days. Finally received the deposit on 3/18.

In short, they sent numerous erroneous emails, dragged their feet, and wasted my time. Not worth the money I got back. I will never purchase trip insurance again except for Medical Evacuation - I will self-insure for interruption.

Would consider using them again

Trawick has been very difficult to deal with. It seems as if no one knows the process. I’ve been told different things by different employees. I’m still waiting for a response to an email from a claims person asking if the received my claim. So far, I’m still waiting. This is a very small claim I can’t imagine the delays they would put in place for a large claim. I’m very sorry I paid them to handle my cruise insurance.

Trawick was an unsatisfactory and disappointing experience.
Their link does not work for putting in claims, on line.

When that did not work, I called and got their email; I filed 2 separate medical and photo copied all receipts.
it is over 10 days now; I have had no response or acknowledgement of my email, nor a claim number.

Your help in claiming reimbursement for my medical expenses would be most helpful.

Azra lemp md

Waiting to see since claim has been filed. It's been on 7 days since I filed claim. I have heard nothing so far.

Called them with questions before leaving. All questions were answered. Did not need the service when we left.

I couldn’t travel. Filed a claim. It has been six weeks and didn’t get the money.

I filed a claim with Trawick Jan 7. Took about 4 weeks to get a claim number. I called them twice they are still working on my claim. 2 months later. I am not claiming much but after I sent in all the documents it should not take that long. I hope it’s resolved soon. Thank you for your help!

The process of filing a claim and the amount of paperwork required (including credit card statements ‘verifying’ everything even when receipts clearly show costs/payments) is infuriating. The phone numbers, I have 5 different ones to file a claim get me to no one, just an endless loop of the same menu. I do not have the skills to upload documents on my computer. I now have a packet of 50 pieces of paper that I am mailing to them. All for a reimbursement request of $171.00. I have spent HOURS trying to get to the right people, the right forms,?the right documentation. It is ridiculous!