Trawick International
Overall Rating 4.12 out of 5
Overall Rating 4.12 out of 5 3,577 Reviews Since 2012

  • Rating 3 out of 5
    Policy:
    Safe Travels Armor
    Review Received:
    March 7, 2025
    Roy from CA Verified Squaremouth Customer

    Everything was as it should have been. Thank you.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Armor
    Review Received:
    March 6, 2025
    Please do not use my name from TX Verified Squaremouth Customer

    A smooth operation.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    March 5, 2025
    GC from MO Verified Squaremouth Customer

    Easy process to get insurance. Easy to adjust as move along with the planning of our trip; could always add more on as needed.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Safe Travels Protect
    Review Received:
    March 4, 2025
    Catherine from NM Verified Squaremouth Customer

    Submitting the claim has been aggravating as their documentation demands are unclear and excessive. Also, they said 15 days to review, then 30, then up to 60, and now 20. It's been over a month and no settlement yet.

    Review Updated: 04/01/2025

    Confusing, uninformative emails necessitation phone calls, excessive requirements for documentation, and 6 weeks to process a simple claim for $500. I will not use them again.

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    7 out of 7 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    March 4, 2025
    Andrew from TN Verified Squaremouth Customer

    There are significantly less costly insurance options and the fact that you can’t cancel this policy prior to your trip for at least a partial refund is extremely disappointing.

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    2 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels Protect
    Review Received:
    March 3, 2025
    Not Happy from MO Verified Squaremouth Customer

    Was told by customer service that a member card would be sent to my email. It never arrived. I was planning to file a small claim, but the process was so convoluted that it wasn't worth the time or effort. Probably, that is their plan.

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    4 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    February 26, 2025
    Victoria from PA Verified Squaremouth Customer

    Seats were purchased on two of my flights. One flight was cancelled and insurance stated reimbursement for seat purchase was not covered. 2nd flight my seat was given away without explanation and insurance stated reiwas not covered.
    Why have insurance?
    Never will use this company again

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Protect
    Review Received:
    February 25, 2025
    James from OH Verified Squaremouth Customer

    Surego is reviewing my claim now. After purchasing cruise tickets and getting insurance my wife was diagnosed with stage 4 pancreatic cancer. We didn’t do the cruise and I notified them. My wife passed 2/18/25. Waiting to hear from Surego. Any help or suggestions is welcomed.
    Best Regards,
    James Stringfield

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    6 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Defend
    Review Received:
    February 22, 2025
    Cathy from WA Verified Squaremouth Customer

    I file my clain over 30 days ago. I only heard from them because I called the claims department. There has been no communication otherwise. They said it could be up to 60 days because they were busy. I kind of feel that is not a reasonable timeline. Especially with no communication. We were unable to go on our 45 day trip due to illness. It is pretty strait forward and should be resolved quickly. I have Dr note stating I was unable to travel. Much of my expences were reimbursed because we canceled before our trip and with my doctors note much was returned immediately. It is only the insurance portion that I am waiting on. Next time I travel I'll probably use a different company.

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    9 out of 11 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels Protect
    Review Received:
    February 22, 2025
    Frank from PA Verified Squaremouth Customer

    Your call center is in India and speaking with a customer representative was quite difficult. All she wanted to do was push us to the website to file claim. website had no claim form accessible. Seemed like no one wished to help us at
    All.

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    7 out of 7 people found this review helpful

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