Reviews, Sales, and Service Ratings for
Aegis

Totally scam,

We have not received any calls or emails from the insured relative to this policy. They have purchased multiple policies from us, so we believe they're referencing the wrong one. On their last policy, they filed a claim which was opened in February & paid out for the full amount claimed the following month.

Ease of purchase was never an issue. There is so much detail that sometimes it becomes oblique what you’re looking at and the small print can be overwhelming, and you may find yourself lost in details buying things you don’t need or buying things that are inappropriate for what you need. This is the first time in my many years of traveling that I needed to contact my trip insurance as I became seriously ill on this trip. I found speaking truth customer service reps frustrating because I couldn’t get the answers I was looking for. when you’re in the middle of a crisis, and you’re looking for a calm voice of reason, it is frustrating when the person on the other end of the line, whose service you have paid to secure, can’t give you any actual information. Having never placed an insurance claim I wasn’t sure how it would need to be done. Nobody tells you that. Nobody says go to the hospital and deal with it later. Nobody says call us and make sure you’re covered or call us first to get a dr’s approval or make sure you’re going to a covered facility or anything like that. I w want sure to call them ahead of my hospitalization or after; I didn’t know what paperwork I would require.
I still don’t.
I became ill with a serious situation, which evolved to a life-threatening situation, and wound up needing an emergency procedure and spent more time at the hospital then I was supposed to spend on my original trip, which was itself delayed by a day, thanks to airline error. I had a flight delay, I had a missed connection, I wound up sleeping alone in a strange airport in a strange city I never intended visiting in the first place)- as a clearly disabled individual (not ideal) and had a completely nightmarish trip on the way here.

Winding up in hospital after all that is insult to actual injury .

I don’t know how to file a claim for any of those things, and my interactions with staff to this point have made that no clearer to me. I believe I’m eligible for a trip interruption claim;
interrupted it certainly was.

It is not with undiluted pleasure I look forward to making that claim; but I will attempt to do so once I am home, stable, & in good health.

I received little to no assistance when my passport and wallet were lost.

I made my claim and uploaded all of my appropriate documents to broadspire claimant upload. It took more than 5 weeks for this to be reviewed for the first time, and even after calling numerous times where they would not even answer the calls, I was finally put into contact with my policy reviser. They told me to drip load one more document which I have done. It has been 3+ weeks since I have uploaded the requested document and they still have not reviewed it or answered my calls. As of now I am still making the claim.

I was on hold on a Saturday w 24/7 phone # for an nearly an hour unfortunately & hung up. Sent e-mail instead Saturday and issue resolved timely Monday as needed. (Trip was starting Sunday and realized I had my name instead of kid’s on the policy.)

I'm still waiting for the claims adjuster to call me to start my claim.

I bought a policy to insure a down payment on my trip and then later insured the whole trip. Making the transition was confusing- some elements were available for coverage for the down payment but not the full trip. Also the different names of the insurance companies added a layer of confusion (Square mouth, tin leg and April)

We had to cancel our February trip. We submitted our claim at the end of January due to covid. We were told that our claim would be addressed in 30 days. After 30 days passed I attempted to call customer service with no answer or explanation for a wait time. Then I called the emergency service number with the same results. Now it’s 12 days into March with no contact from GoReady.
We are very displeased with this service and their timeliness.

We bought a travel insurance in case unforeseen events happen because of covid. Our flight for departure was canceled because of omicron outbreak and we had to book another flight at the last minute. We tried to file a claim and called the company. They said they wouldn’t cover our case because they cover flight cancelations only by weather or mechanical problems. It was just waste of money. The person we talked on the phone was rude. We won’t use this company again.

We understand the insured’s frustration that his specific situation was not covered. However, he would be in the same place no matter what travel insurance policy he purchased unless he had a Trip Interruption For Any Reason upgrade.

He had his flight cancelled due to staffing shortages at the airline. In these instances, the airline is responsible for either providing alternate flight arrangements or a refund. The insured had difficulty understanding the difference between the Trip Interruption & Trip Delay benefits each which have different expenses they will reimburse for. The expenses he was looking to have covered falls under Trip Interruption. The Trip Interruption benefit on all travel insurance policies requires flight cancellations to be for specific reasons. Unfortunately, his flight was not cancelled for one of those reasons.