Reviews, Sales, and Service Ratings for
Aegis

It was great to chat with a rep ahead of purchasing. Answered my questions and made it easy!

Please stay away from this insurance company. You might as well travel without insurance.

I originally wanted the policy for Covid coverage. When reading the details of the policy, I realized there was an accidental death benefit. There was no place to name the beneficiary of this benefit. I emailed customer service and they were able to put in writing who I wanted to name as beneficiaries should something unfortunate happen. I would suggest adding a form so people can fill this out when purchasing the policy.

No feedback at all for my claim. I will not be using this company again and let everyone know about how terrible the customer service was

I called GoReady about my claim but was given a hard time. Go ready gave me the impression that they are not interested in helping my case. Disappointed.

We were able to speak with him to clarify his situation. He was speaking with one of our new call center agents and there was a misunderstanding. We have opened his claims and the insured seemed pleased with the outcome of the call.

Thanks! I was able to travel to zimbabwe and England. It was close meeting our connections due to multiple airline delays but we made the connections. It was also tough navigating the covid testing- but we also did that! Having the trip insurance helped lessen the stresses of an already stressful situation. Even though I didn’t use it, I think it was a good decision.

I wish I remember the name of the lady that I spoke, she was very nice was my first time for me to get a travel insurance was great experience with her
Thank you

My flight was canceled but the airline did not give a reason. I am trying to file a claim but they need the reason the flight was canceled and it is very widely known that nobody can get a hold of this particular airline. There are posts all over social media or people have been trying for weeks without success. There is nothing I can do about it but it is holding up my claim beyond my control.

The insured noted having difficulty getting through to Allegiant airlines. After having already spoken with the insured, we contacted him again to suggest waiting on an email response from the airline, using their Live Chat, or calling during non-peak hours. As with all travel insurance claims, appropriate backup documentation is required. In the case of this his claim, the reason for his flight cancellation will affect the way his claim is adjudicated.

I have contacted GoReady by email, through their form, and by phone. Nobody has called me back or reached out to me. I am very dissatisfied with their service. Can you do anything about this. I need to file a claim in a timely manner.

We contacted her immediately after receiving this review. Our phone records did not show any calls coming in from the insured’s number, but she may have contacted us from a different one than listed in her policy. Our email records only show one contact which was from the day prior to this review coming in. During high volume service/claim periods, email responses sometimes take more than 24 hours.

We initiated claims for her to recoup her $190 in expenses. The insured was under the impression that she would be eligible for additional (good faith) payments due to hardships experienced while traveling.