Reviews, Sales, and Service Ratings for
Aegis

Working through Squaremouth made it fast, simple and convenient to find the policy that best met our needs, both in terms of coverage AND price. Saved time and eliminated frustration. I've used Squaremouth before and will again for my travel insurance needs.

I had to cancel my trip because I contracted COVID. I have sent all the necessary documents and completed the form required, and am now waiting for my full refund.

If there is anything you can do to expedite my refund, I would greatly appreciate this.

So far everything seems fine. I would greatly appreciate assistance contacting airlines and cruise lines for refunds as I was told was required prior to starting a claim. This has been the major blocker in filing a claim with Aegis. Hopefully I'll be able to update after making the claim with my experience afterwards. Apart from that though, customer service has been solid.

Filed Claim #746985
Via Fax to 866-551-1704

Refusing to consider the American Disabilities Act into consideration

Filed a claim days ago and received no confirmation

Everything was fine.

I submitted a claim to the Zurich Travel assist address in Schaumburg, IL on August 2, 2024. I received notice from my postal receipt that the package was received on August 5. On August 15 I called the 833-515-3323 service team number. I spoke with a representative (Lana) who gave the information that they don't notify upon receipt of a claim. She provided me with the claim number (743940), and indicated that all looked good, nothing was missing, and that my claim was in finalization. I would receive an email when payment was being processed.

Today, August 30, as I had not received any word, I called the Zurich serivce number again. The representative I spoke with (Kevin) indicated that information provided previously was not accurate. My claim was sent to claim review on August 12th, and NOTHING FURTHER had been done! As the call was supposedly being recorded, I provided a comment about my total disatisfaction - 25 days after receipt annd nothing had been done! Poor customer service!Kevin indicated he was sneding a notice to the claims review area requesting to escalate my claim. After hanging up, I also sent an email to the claims@zurichtravelassist.com address.

The total claim is for $457.83! So very modest. If this is how Zurich/Aegis handles such a claim, I would hate to wonder what they do with something more substantial. If you can put a bit of fire to their processing, it would be appreciated. I certainly will not consider Aegis/Zurich for any future travel insurance needs.

Responsive and helpful so far. A claim was submitted right away for the full amount of the trip, which had to be cancelled due to weather that prevented the charter flight (part of the trip cost) from operating for several days.