Reviews, Sales, and Service Ratings for
Aegis

Hoping the claim process goes smoother than some reviews.

I sent an inquiry back on 01/24/22 & 01/29/22 via online with your website and various emails listed below to submit a claim for missed tour events and rebooked flights for my Egypt-Dubai 2021-2022 trip and have not received a reply back. Your claims process is not good.

I was told the travel policy covered anything to do with "covid". When I came back & called claims to get reimbursed for 2 Covid antigen tests, I was told "oh we don't cover those".

Still waiting to hear from adjuster. We were told 2-3 days and it’s been almost 10 days. This makes me very nervous. Would appreciate communication. It was easy to buy the insurance, but so far I’m unsatisfied with the claims process.

Due to Covid our trip was canceled. When I contacted GoReady to explain the situation I stated that we were merely postponing and were planning the same trip for 2023. They were willing to extend the travel dates making this part of my trip hassle-free.

Your customer service to be helpful when I was stranded with COVID in Buenos Aires - that part was good and you helped me get retested so I could get home. Now, I am having a little trouble filing the claim. The portal for uploading claim receipts and forms was not working and I was told I could either send it in by mail or email to my claim specialists email. That took a few more phone calls, but I was finally able to email the forms. Still waiting to hear what will happen.

Yes, we were having some brief issues with our claims portal that was not allowing some users to upload their backup documentation. That issue was identified & corrected yesterday afternoon at 4 pm ET. Please feel free to upload your documents there now if you would like. Otherwise, I’m sure the email you sent will suffice as well. Be sure to let us know if you have any additional issues. Thanks.

The event i was attending was completely cancelled and refunded due to covid... ONE DAY after the final day to cancel this insurance policy. A whole $93 dollars. Drop in the bucket for multi million dollar company. I politely requested a cancelation since it was a trip cancelation out of my control. I was of course denied. So basically instead of protecting me from anything, you chose to steal $93 from me for a trip not taken.
And I think that is a horrible business practice.

I think the customer service agent might have confused our claim for a trip cancellation claim instead of a cancel for any reason claim, and if this is the case, it might be causing delays in our refund.

It was horrible to find myself in need and have no one answered the phone when I finally got through with Global Assistance which is who handles their calls during needs while abroad I had the worst experience while having Covid and a dental emergency all at the same time, it was indeed terrifying to think that they are the people who are supposed to assist during a hard time while traveling