0.2% (158) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
692
4 stars
240
3 stars
152
2 stars
67
1 star
91
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
69,340
Since 2013
MONTHLY SALES
1007
Average Monthly Sales Since 2013
REVIEWS
1,242
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,242 Reviews Since 2013
Customer Reviews for Aegis
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Claim uploaded a month ago without update. Customer service reps have supposedly escalated, but still no response. Turnaround time should be 2-3 days.
Was this review helpful to you?
14 out of 14 people found this review helpful
Rating 2 out of 5
Policy:
Go Ready Choice
Review Received:
January 21, 2022
John from IL
Verified Squaremouth Customer
They talk a big game about their no stress service, and that they will front money for claims as losses happen. Ha! No. They told me that was only for medical emergencies and transportation- which seems like something they should mention on the ad lol. I got COVID in Germany and they basically said figure it out yourself. In retrospect would have spent more money for better service.
Was this review helpful to you?
7 out of 7 people found this review helpful
Rating 2 out of 5
Policy:
Go Ready Choice
Review Received:
January 19, 2022
Suzanne from CA
Verified Squaremouth Customer
I have been trying to reach out to them to file a claim for 2 weeks or more
Impossible to reach them or get someone on the phone, they leave you on hold and then disconnect.
Very displeased!!!!
Was this review helpful to you?
10 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
January 19, 2022
CE from CO
Verified Squaremouth Customer
Easy to buy, difficult to use
Was this review helpful to you?
11 out of 13 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
January 17, 2022
Jamie from MN
Verified Squaremouth Customer
Had to postpone trip due to Covid and was able to extend the policy until a later date with no issues.
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Choice
Review Received:
January 14, 2022
NewsByScott from AZ
Verified Squaremouth Customer
The experience was almost entirely positive. My one complaint is that I wanted some more in-depth definitions of coverage and I was told that no one was available on the weekends to give that to me.
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
January 13, 2022
Christina from CA
Verified Squaremouth Customer
This is the first time I had to use travel insurance and when I had a question, customer service always got back to me right away. After I sent an email, it took almost no time for them to get back to me. I am going to have to file a claim so we will se how that process goes.
Was this review helpful to you?
2 out of 4 people found this review helpful
Rating 2 out of 5
Policy:
Go Ready Choice
Review Received:
January 13, 2022
K from FL
Verified Squaremouth Customer
Very difficult to get in touch with GoReady since they replaced April. I cannot log into my new online account and have not heard back from customer service or on the initiation of my claim. Disappointed.
Was this review helpful to you?
6 out of 6 people found this review helpful
Rating 2 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
January 11, 2022
Sanae from MA
Verified Squaremouth Customer
My flight was canceled for no reason, and everytime i called someone would tell me they cant fill a claim for me for a different reason each time. I lost a flight and had to pay a new one while I had a trip interruption policy. It was not my fault and i purchased an insurance for those things and I wasn’t able to be helped.
Was this review helpful to you?
6 out of 6 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Choice
Review Received:
January 11, 2022
MARGO from TN
Verified Squaremouth Customer
Waiting on information from airline to complete my claim for trip interrupted.
Review Updated: 02/17/2022
Have provided information they have requested. Have not received any claim resolution.
Margo Walsh
Was this review helpful to you?
2 out of 3 people found this review helpful