Reviews, Sales, and Service Ratings for
Aegis

Very poor customer service out of the country

Unfortunately I have not received any feedback or guidance on this claim I have submitted. There has been no follow up or follow through regarding information from April. It’s been a disappointing experience.

I have taken the april travel protection for my travel, and the trip has been cancelled due to work related reason, i had to work over the long weekend for a production support. I reached out to April, their phone never gets connected, i sent couple of emails to service@april-usa.com, no response from them. Its frustrating, and it would be really helpful if sqauremoth helps me in this case.

Great customer service and follow-up!

We choose this travel protection for my parents visit from Chile. It supposed to cover them when they were here on vacation in Iowa with me, but when we needed to use it and called the assistant help, he told us it was just for resident or citizens people! What a not fun surprise!! We paid almost US$300 in this insurance for nothing, because now, the company didn’t refund the money or did anything else while my parents were here. I feel very disappointed and frustrated!

When I bought the policy I was not informed that "any electronics" are not covered in the loss during travel.

I am attempting to file a claim, but receiving very little assistance. I sent proof of the claim via certified mail to Star Indemnity and Liability at 399 Park Avenue in New York (where I was told to send it).

I then tried to call April assistance line, but was unable to get through in two attempts because of heavy call volume. I did receive a call back and explained my dilemma to a very helpful person, who suggested she would send me an email explaining the process I would have to complete the filing of my claim, and suggesting she would check with Star Indemnity to have them send her the information I filed.

I did not receive the email, so I'm still waiting for someone to tell me what I need to do.

It is cumulatively frustrating. I bought travel insurance specifically for these reasons, and it shouldn't be this difficult.

Help me please.

i open claim and they have not send email yet with claim number.

Great person that answer the claim phone is not helpful at all.