Reviews, Sales, and Service Ratings for
Aegis

I asked to move the start date of the policy up one day. The rep. said fine, but the cgange was never made.

The only problem way before I left was that I changed the amount of the policy and I extended the dates. The amount of the policy was changed but the date extension was not completed. I needed to follow up with a couple of emails or phone calls and it was taken care of.

During our trip we required the services of a physician at our hotel. Once we returned home, I called your number and inquired as to how to file a claim. Your representative was helpful, emailed me the required forms and I submitted the materials. I was impressed by the speed and quality of the response. I now await resolution of the claim.

The initial help with our claim was very good but it is now over two months since we filed our claim and we have not received our refund or had any request for more information. I have sent an email requesting information on the delay.

We were pleased to inform Lawrence that his claim has been approved & payment is on the way. The customer did apologize for overestimating the amount of time that had passed & has told us that they are pleased with our service at APRIL. We look forward to the opportunity to insure future trips for them.

Purchasing the coverage was easy enough. I will need to file a claim and I am hoping that that process with be just as simple.

Airline lost luggage traveling inside India. When we contacted April they were marginally helpful advising that person on phone could not give definitive answers. I found the experience less than satisfying. I will be filing a claim and am hopeful that April will be responsive. Please note we now live with n Florida

We thank David for choosing APRIL Travel Protection and are saddened to hear that his assistance experience did not meet his expectations. After looking into this case, our notes indicate that David was unhappy with the $200 limit on their policy’s Baggage Delay benefit. He noted that his wife incurred more expenses than $200 during the 3 days it took for the airline to retrieve their baggage.

We were contacted by David on the front end of their trip immediately after the baggage delay had happened at which point we advised him of the $200 limit. Additionally, this benefit limit information is disclosed during the purchase path and in the fulfillment documents sent immediately after purchasing the travel plan.

To date, our APRIL Claims Department is pending receipt of the completed claim forms for Baggage Delay. Should you have further questions, do not hesitate to contact our APRIL team at 855-277-4587.

Our trip was canceled due to an medical emergency. I made a claim and provided all the pertinent medical info, and was told my claim would not be reviewed for forty five days. When purchasing my policy payment was made that same day. I find forty five days to be unacceptable.

I e mailed you requesting refund on a canceled flight from Wenatchee to Seattle on Dec.29th 2017. Have not heard back.
Marilyn or Donald Patterson, mardonpat@hotmail.com. phone 509 682 9427

All service was good. Thank you very much.