Reviews, Sales, and Service Ratings for
Aegis

No problems and excellent service

Phone connection to a live body was quite slow.

I had to change my policy insured amount before traveling. The Squaremouth representative couldn't help me. I had a hard time getting through to April's customer service. The wait time was long, couldn't leave a message and would get cut off. Once I finally got through the representative told me she was the only one working. I could tell she was stressed out about it.

There was a trip delay, but not 6 hours so that wasn't covered. No problem.
However my luggage was lost for over 24 hours and will be filing a claim for that.

We thank Carol for insuring her trip to Iceland with our April Choice travel insurance plan. We are sorry to learn that she not only encountered a Trip Delay, but also a Baggage Delay, as well.

The plan purchased does provide coverage benefits with minimum hour delay requirements prior to benefits becoming available, and both are for out of pocket purchase, reimbursement.

Carol’s Trip Delay did not meet the 6 hour delay minimum requirement, and it was explained to her that the Baggage Delay benefit requires out of pocket purchase receipts to accompany the proof of loss submission. This benefit is not one of inconvenience. While she was disappointed, she understood, and will not be further pursuing any claim reimbursement for this trip.

Can not comment yet. Claim being processed

There is little to comment on as our trip went smoothly and no assistance was required nor a need to file a claim necessary.. Buying insurance is not something I relish having to do and would not rate such an experience as a 5 star event in spite of the fact that the whole process went fairly smoothly. Suffice it to say that we would probably use the services of Squaremouth again.

We were highly disappointed with April Travel's customer service. Buying additional insurance became very problematic
since the rep would take days and even weeks to follow up on emails. The last purchase was done after many problems
and it ended up done wrong by her, but it took weeks to obtain a clarification. Then they reviewed how things happened
and decided the rep did what we requested, which by the emails was clearly not so. This company treated us badly and
caused us a lot of stress and worry during the last two months before leaving on our trip. We would never do business
with you again since we would not want to have anything to do with April Travel. The friend who recommended you to us
stated he had never had such awful experience like we did, but he had never dealt with April Travel and will be careful not
to ever do it.

We had to cancel the trip. I have filled out the forms twice, sent multiple emails to Miami and have received NO response, To date I will I would give Squaremouth zero stars and unless things change I will regularly share my opinion with friends planning travel and travel agencies.
Jim Webster

Thank you for posting a review of April Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.