AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 980 Reviews Since 2015

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    September 13, 2021
    Joseph from NY Verified Squaremouth Customer

    I purchased this after my trip was booked. The rate was very good and these people are very helpful in both assistance before purchasing the insurance and in filing a claim. I would recommend this company over any of the other insurance providers

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    September 12, 2021
    Rosemarie from CA Verified Squaremouth Customer

    My trip was postponed and thank you for letting me transfer my current policy to another trip.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    August 23, 2021
    Gaby from IL Verified Squaremouth Customer

    I unfortunately had to call to inquire about filing a claim as my hotel room was robbed on my trip. Everyone I had spoken to on my call was very empathic, kind, and helpful thus far. I felt heard, listened to, respected, and helped. The email with claims instructions was easy to follow. So far so good. I now await the claims process and follow-up.

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    12 out of 15 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    August 21, 2021
    Thomas from CO Verified Squaremouth Customer

    I started a claim sometime at the end of May (I believe the 27th) and the claim has still not been processed, even though it is only supposed to take “15 business days”.

    Review Updated: 09/19/2021

    I’ve been waiting for an update on my claim for the past few months and everytime I try to contact the company via email I don’t receive a response. Every phone contact is met with promises that they’re “getting there” which is honestly unacceptable and I will never be using this company’s services again.

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    22 out of 23 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    August 12, 2021
    Katherine from CA Verified Squaremouth Customer

    It was easy to search for policies and compare them. I bought a policy. I later found I needed to extend the timeframe for the policy by one day due to a change in flights by the airlines. I contacted AXA and made that change readily and easily.
    The trip went smoothly so I have no reason to file a claim.
    A comment -- one of your questions is about my experience with AXA Assistance during my trip. I had no contacts with AXA assistance during my trip, so I looked for the answer "does not apply" but it was not an option. Since my "experience" was neither great (5 stars) or terrible (1 star), I chose three stars. But I really wanted to say I had no contact with AXS. Please add the "no contact" or "does not apply" option!!

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    5 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    August 8, 2021
    JAMES from WA Verified Squaremouth Customer

    Our trip was rescheduled and a quick call to AXA rescheduled the insurance coverage. No problems and no hassles.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    August 5, 2021
    Charles from GA Verified Squaremouth Customer

    No problems at all

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    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 21, 2021
    Jack from AZ Verified Squaremouth Customer

    We did not make our trip as the cruise was cancelled and rebooked for new dates. AXA did change the dates for the new cruise and we are very happy with AXA service. Jack Good

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    7 out of 7 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Platinum
    Review Received:
    July 17, 2021
    corey from PA Verified Squaremouth Customer

    I called to file a claim and couldn’t get through to anyone.

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    28 out of 28 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 11, 2021
    Sophia from CA Verified Squaremouth Customer

    They were very helpful and acted quickly when the departure date changed a couple of times.

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    3 out of 3 people found this review helpful

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