AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 989 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 27, 2015
    Elizabeth from NJ Verified Squaremouth Customer

    I ordered the insurance but did not receive the confirmation email. Even though I had the policy info from the point of sale I wanted the email to confirm. Ink called the AXA 800 assistance and the rep was very helpful. She confirmed the terms of the policy and determined that I had entered my email address incorrectly. She corrected it and I had the email confirm within a few hours. We never needed the insurance, but it was necessary for us to book the trip. I highly recommend travel insurance peace of mind. Square mouth was a great tool to compare and learn about the options available.

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    71 out of 77 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    July 23, 2015
    Candace from CA Verified Squaremouth Customer

    Overall, it was an easy system to use and the customer service person I spoke with was pleasant and helpful. I liked being able to easily and effectively compare a wide variety of offerings for my insurance needs. I did have to figure out with customer service how to input the application when I did not have a flight component to my trip - i.e., I was travelling by car so didn't have a booking date as such. It would be very helpful if you built a road trip component into your coverage so we could tailor the travel insurance more closely to our needs.

    I would recommend this policy or similar to others in the future.

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    14 out of 19 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    July 18, 2015
    A.C. from TX Verified Squaremouth Customer

    Filed a claim upon return to US. Pending review.

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    11 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 28, 2015
    Henry from FL Verified Squaremouth Customer

    Before my trip to Europe I had some questions because I was traveling through different countries in Europe. I called the customer service OF AXA Assistance USA and It was a pleasant experience and extremely useful to not only answer my questions but to better protect my trip

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    97 out of 116 people found this review helpful

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