Reviews, Sales, and Service Ratings for
AXA Assistance USA

Squaremouth was very easy to get a policy through. I like going through them.

The wait was unexpectedly long to get a person on the phone.
When I finally did speak with a rep on the phone, I was told to expect information for a local dentist by email. It never came.
I ended up travelling home and received care there.

Policy purchase is fast and easy. Claims are slow and non responsive. We are repeatedly asked for standard information that was previously sent to the claims department with no specific response or payment.

We took a cruise to four countries. Major of the ports of call were in Spain, so the policy only specified Spain (Squaremouth only allows one country to be selected, by the way). I contacted Axa to ensure the policy would cover incidents occurred in other countries as well. The representative was very courteous and informed me that it would cover the period worldwide. Although I expected it would since it was for a cruise, the reassurance did out me at ease.

The folks at AXA were very helpful during our emergency & did everything they could to help us get information from the hospital, despite the language problems, & to get us home, safely with a medical escort door to door. . They proved worthy of our confidence throughout our ordeal.

I called the AXA 24 hour Assistance line asking for help in locating a hospital in Palermo Italy during our trip because of an acute cardiac problem that I was having. The polite lady answered promptly and then put me on hold during which time I was able to enter an emergency room and had to hang up. She emailed me the response but unfortunately the hospital recommended did not provide 24 hour patient care available and so the information was really not useful as it was Sunday. Fortunately, I did not have a major cardiac event and I was able to get medical care on my own. The care was gratis so I did not have to file a claim.

I filed 2 claims, one for health and the other for travel. I have NOT received a claim number for either.

>asy and good. Customer service excellent

Actually our experience was pretty uneventful, we did not need to use your insurance.