Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

We had med injury during the trip which required visit to local ER. We received treatment and paid the medical bill locally. We are back home now and had just filed a claim to Birkshire Hathaway travel insurance for reimbursement of the ER visit, pharmacy and medical supply purchases. Waiting to see if Berkshire Hathaway Travel Ins we purchased prior to trip will help us with the unexpected medical cost during trip. Thank you.

We’re very sorry to hear that you had a medical injury during your trip and are happy to hear you are on the mend! I do see that a claim has been started and we’ve requested additional documentation. Once that documentation is received, we’ll complete your claim review and provide a determination. Please feel welcome to reach out to us at 855-205-6054 should you have any questions or concerns. We look forward to working with you and wish you safe travels in the future!

I was unable to travel to Portugal for my horsebackriding tour. In preparation for the tour, I was riding everyday for two-three hours a day for 5 days. On the 5th day I started having severe pain in my right foot and then on the following day my left hip and both of my knees were painful. This has lasted several days up to and including the present. Due to my age, I felt that with any further riding i could and would most likely exacerbate the problem and further compromise my health so regretfully I decided to cancel my trip. I have seen a physician with regards to my foot and have an appointment scheduled for March 4 for evaluation of my hip and knees. That being said, I am hoping that I can recover the money I put into this trip.

Hi Dianne. We’re so sorry to hear that you are not feeling well and are unable to take your trip. I see that you have started a claim, and we look forward to receiving your documentation. Best wishes for a speedy recovery!

Stay away from Beskshire hathaway Travel Insurance. I bought travel insurance from squaremouth which was easy and picked BH because of their reputation being a Warren Buffet company - or so I thought. It seems the billions that Warren Buffet makes, is from cheating people.
I bought a Comprehensive policy to cover all possibilities. I went to Iceland Christmas time (dec 23-Jan 2, 2025) and had an VRBO appartment lodging reservation for $1600 and change. After arriving in Iceland and getting a rental car I got a text message that my reservation was cancelled. Initially they did not want to say why, however they said later it was because the appartment was not inhabitable because of a major water pipe broke in and it was not fixable until weeks later. We had to pull over in the rain and spent hours in the car discussing this issue with vrbo, expedia, and other lodging companies. We had nowhere to go. It took us hours and a lot of roaming fees (we realized later) to find an acceptable new lodging that was much more expensive (last minute Christmas time).
BH travel Insurance declined my claim for "trip interruption" saying this was an "inconvenience" and broken pipe is not a covered encounter. How can anyone predict anything it could happen in a trip? This is why I bought insurance. If luggage being delayed for 3 hours is a trip interruption, why is being denied entry in the building you reserved (regardless of the reason) and spending 3-4 hours in the rain inside a car trying to reserve something at Christmas time not a stressful trip interruption??? I am sure it is. The reason for which I was denied entry is irrelevant. Could have been snakes inside and they will still would say it is not a covered event, I am sure now.
Please do not let them get away with this. It is outrageous. It can happen to you and anyone!
Stay away from BH Travel "Insurance". This not insurance, it's a setup to steal your money!

Hi Calin, we’re sorry to hear that your trip was interrupted and understand how frustrating this experience has been. Unfortunately, this is a situation that would fall outside of most travel insurance coverage, regardless of the carrier. Often the proprietor will transition a guest to another unit they own or cover the cost of an alternative location when they are unable to fulfill their contract. As such, we design our plans to provide coverage for the common interruption and delay reasons a traveler may experience. Doing so allows us to keep the rates affordable and still provide coverage in most situations. I know that isn’t much help to you here, but it may be worth reviewing your contract with your lodging provider to see if there is any compensation available. We hope you’ll give us another try in the future and wish you safe travels!

A waste of my money to buy your travel insurance. My wife became ill with the flu and we had to cancel our entire trip. Because my wife didn't see a doctor and wasn't able to produce a report from the doctor with regards to her illness, I am being denied payment to settle my claim. A total loss of money, including your fee for the useless insurance you sold to me.

We appreciate you taking the time to provide feedback on your claim experience and apologize that it has been frustrating. The plan you purchased does specify that an illness needs to be diagnosed or treated by a Physician. We do offer other plans where you are able to Cancel for Any Reason, should you be interested in that option in the future. We hope your wife is feeling better and wish you safe travels.

Like all insurance - paid and hoped to never use it. Good price for good coverage.

It has been 16 days and when I followed up, they are behind on claims, I should wait. I will never use this company again

We apologize that this has been a frustrating experience. We always strive to process claims as quickly as possible and, to properly set expectations, we include our current processing timeframes in our requests for documentation – in this case 15 business days. In reviewing your claim file, we can confirm that your claim was opened on January 27th and we received your supporting documentation on January 28th. Based on those dates we would expect your claim to be fully processed by February 18th. We apologize if this timeframe seems long, but it ensures that we can fully review all aspects of your claim and reach the most accurate determination. We hope you’ll give us another chance to assist you with your travel insurance needs. Safe travels!

From past experience with BH travel insurance, I was frustrated that despite sending ALL the required documents online with the claim, they still requested some of the same documents in an email that I had already uploaded online. It appeared that the claim processors were not looking carefully at all the documentation that was provided and just delaying the claim unnecessarily.

Piece of mind

I have bought many travel insurance policies over the years. Usually, there is no reason for a claim. But, the true test of a company is what they do when you have a real situation. I had a long travel delay (over 8 hours in a Bogota airport) because of a missed connection. I submitted proof of the delay and copies of my receipts showing purchase of food, water, etc. It was a $75 claim in all. But, the receipts were in Colombian Pesos. Berkshire processed my claim within a reasonable time and reimbursed all but $6 of my claim. I felt that was a satisfactory resolution to it and am pleased that they took care of the expenditures resulting from my delay.

Overall: I would recommend them and buy another policy from Berkshire.