0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
498
4 stars
121
3 stars
77
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
76,056
Since 2016
MONTHLY SALES
2347
Average Monthly Sales Since 2016
REVIEWS
763
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
763 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Very disappointed that I thought I was sold hurricane insurance and a CFAR policy which I chatted online with a rep through squaremouth prior to purchasing. I assured me that was the policy I needed and we had to leave bc hurricane Helene was coming and we under a state of emergency and Berkshire Hathaway wont pay.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare Value
Review Received:
November 18, 2024
John from WI
Verified Squaremouth Customer
I made a claim for unreimbursed expenses related to a canceled cruise and have heard nothing back. No acknowledgement of my claim; no information about if or when it will be paid; NOTHING. Disappointing waste of money at this point.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
November 10, 2024
Rachel from ND
Verified Squaremouth Customer
Overall a good policy for my needs. Only reason I gave one less star is that I called customer service and the person helping me seemed annoyed by my questions. This was my first time purchasing travel insurance so I wanted to understand the terms. She was able to help me but it was less than pleasant.
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2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
November 10, 2024
Steven from OR
Verified Squaremouth Customer
I was satisfied that the travel nsurance paid for my emergency surgery saving my life. Eventually after laying in urgent care for 7 days . But i was not happy at all with the fact manner if communicating with reps.
Every time i sent an email i received email responses from different people and had to tell them oger and overbthe situation. Phone calls were difficult and getting a Spanish speaking rep was almost impossible.
The reps were all courteous and professIonal . But i still have not received an answer from the last email i sent a few weeks ago. Thank you steven plount
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2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Lite
Review Received:
November 10, 2024
Peg from AL
Verified Squaremouth Customer
Agent was very helpful, price was high but waited too late to get better price.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
November 6, 2024
Forrest from FL
Verified Squaremouth Customer
Very easy claim process. After I filed claim, BHP took care of everything and no further input on my part.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
November 4, 2024
Andres from FL
Verified Squaremouth Customer
I am still waiting to hear from them on my claim.
They are not reviewing it yet and not answering my emails.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
November 3, 2024
Christine from RI
Verified Squaremouth Customer
I had to call Berkshire Hathaway twice to make changes to our travel dates. Agents were very helpful, efficient and professional each time.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
November 2, 2024
Stuart from AZ
Verified Squaremouth Customer
Did not need to file a claim, but I did have to change the country covered on the policy. The agent did it quickly without issues.
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
October 31, 2024
Ken from TX
Verified Squaremouth Customer
Claim process was smooth and straightforward. Only “complaint” is that the approval took several weeks (was told it could/would take 4-5 weeks)
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4 out of 4 people found this review helpful