0.1% (68) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
505
4 stars
126
3 stars
79
2 stars
30
1 star
38
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
78,085
Since 2016
MONTHLY SALES
2012
Average Monthly Sales Since 2016
REVIEWS
778
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
778 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
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Excellent. I was looking for simple medical coverage for my spouse and I, she for two weeks and myself for about ten days of travel in Italy. We're of a certain age and are able to handle delays, cancellations and other travel issues, but did want something to get us in the hospital or doctor's office door if we took a fall, caught the flue or covid, or experienced any other medical problem. I was not about to pay the $200-500+ that policies covering non-medical eventualities cost. The policies we took out were very reasonably priced, really about the same as the daily cost of medical insurance at home.
I had a question when enrolling. The person who answered the given phone number after just a few rings was helpful, and took the time to get back to the insuring company with an answer to my question. All for a very low cost policy.
Best part was, of course, that we didn't need to use the insurance that we paid a very reasonable price for.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
December 12, 2024
Dianne from TN
Verified Squaremouth Customer
I called and talked to a representative who cordially assisted me and my needs.
Great customer service!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
December 12, 2024
David from MO
Verified Squaremouth Customer
All went well and my agent was very clear and concise in providing me information.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare Value
Review Received:
December 3, 2024
Dave from IL
Verified Squaremouth Customer
My husband and I had to cancel our trip because my mother became very ill and was entered into Hospice. She then passed away.
I notified Berkshire Hathaway on November 2 that we had to cancel our trip. My husband tried to contact Berkshire Hathaway on about November 16, after my mother died. We left them both of our phone numbers, emails, and
home addresses. We have not heard anything from them.
We have been very unhappy with their lack of service. We are only trying to recover our flight costs and rental car deposit.
We have used Squaremouth before and have been pleased. This is very disappointing.
Lois Gannon
Cell: 309-912-0535
Loisgannon@aol.com
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10 out of 10 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
November 27, 2024
Louis from PA
Verified Squaremouth Customer
Knowing I had recourse if my luggage was lost or we were hit by bad weather was comforting
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
November 24, 2024
Elizabeth from OH
Verified Squaremouth Customer
I needed to increase coverage and it was a breeze working with Berkshire
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
November 24, 2024
Beverly from AZ
Verified Squaremouth Customer
I work in real estate with a Berkshire Hathaway company to I didn't have to think twice before buying insurance. I'll use them again on my next trip.
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0 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare Value
Review Received:
November 18, 2024
Teresa from MO
Verified Squaremouth Customer
Very disappointed that I thought I was sold hurricane insurance and a CFAR policy which I chatted online with a rep through squaremouth prior to purchasing. I assured me that was the policy I needed and we had to leave bc hurricane Helene was coming and we under a state of emergency and Berkshire Hathaway wont pay.
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3 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare Value
Review Received:
November 18, 2024
John from WI
Verified Squaremouth Customer
I made a claim for unreimbursed expenses related to a canceled cruise and have heard nothing back. No acknowledgement of my claim; no information about if or when it will be paid; NOTHING. Disappointing waste of money at this point.
Review Updated: 12/16/2024
I bought travel insurance to protect me from financial loss should something happen to our trip which it did. However, the fine print (my fault for not reading the fine print) informs me that cancellation of the cruise by the cruise company is not a covered loss. That seems pretty ridiculous thing not to cover. The ship had mechanical issues and could not sail. One would think, just reasonably, that this would be covered. However, it is not. So my issue is not so much with the claim experience as it is with the policy I purchased. Moving forward I will (and have) choose a different company with a better policy. READ THE FINE PRINT!
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
November 14, 2024
Vicky from NE
Verified Squaremouth Customer
I had no problem filing my claim. I would purchase this travel insurance again!
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0 out of 0 people found this review helpful