0.1% (65) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
489
4 stars
118
3 stars
75
2 stars
30
1 star
35
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
74,622
Since 2016
MONTHLY SALES
2602
Average Monthly Sales Since 2016
REVIEWS
747
Since 2016
Overall Rating
4.3 out of 5
Overall Rating 4.3 out of 5
747 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
No claims needed. Choosing purchase date was confusing for a first time purchaser. We only purchased flight insurance but had to pay based on when we booked our cruise a year before.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
October 24, 2024
Jeanie from AL
Verified Squaremouth Customer
I would recommend your service because your agent was the greatest guy EVER. He was incredibly helpful. I was very nervous about purchasing insurance outside of one recommended from rental agency. As you know there’s been one hurricane after another in Fla & that was our destination. He addressed all my concerns & was as nice as he could be. Thankfully we did not need to make a claim & had a great time. Will def purchase in the future!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
October 24, 2024
Debra from WA
Verified Squaremouth Customer
We reached out last minute to purchase insurance. Everything went smoothly.
Thanks Debra
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
October 22, 2024
Keith from HI
Verified Squaremouth Customer
I am in the process of getting all receipts and payments together for submittal to Berkshire Hathaway Travel Ins. So far all is moving well on this claim. We'll see how this ends up.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare
Review Received:
October 22, 2024
Kristen from SC
Verified Squaremouth Customer
2 months and no resolution to claim because they are too backed up and don’t have enough reviewers. They promise resolution within 10 days but don’t abide by it.
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2 out of 2 people found this review helpful
Rating 2 out of 5
Policy:
ExactCare
Review Received:
October 14, 2024
Steve from KS
Verified Squaremouth Customer
Trip was scheduled to fly into hurricane- very clear travel warnings in place. Received minimal assistance from the insurance company prior to travel – they would simply quote the plan to me without offering guidance. Ended up with travel interruption and travel delay. Claim placed after travel. Still waiting for a response three months later. Every time they ask for new information, they restart their two week time clock.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
October 13, 2024
Brian from FL
Verified Squaremouth Customer
Customer service promptly answered coverage questions before we purchased. Our flights were slightly delayed but we thankfully got where we needed to be on time and with our luggage. Process to purchase policy was super easy. We did not need to file a claim but we were less worried about trip interruption etc with our plan coverage.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Lite
Review Received:
October 12, 2024
Charity from PA
Verified Squaremouth Customer
Put in my claim while still on vacation on 9/30 and have heard nothing from the company. Hoping to hear something from them soon at least stating they are working on the claim.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Lite
Review Received:
October 10, 2024
Mary from IN
Verified Squaremouth Customer
The travel assistant was friendly and quite helpful. Her name was Kenzie.
Our vacation went well with no incidents. Thank you for peace of mind in case of cancellation.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
October 4, 2024
Norma from MD
Verified Squaremouth Customer
I had questions due to travel that could have been impacted by Hurricane Helene when I called I my questions were answered clearly and with understanding of my situation.
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2 out of 2 people found this review helpful