Berkshire Hathaway Travel Protection
Overall Rating 4.29 out of 5
Overall Rating 4.29 out of 5 805 Reviews Since 2016

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 24, 2024
    Beverly from AZ Verified Squaremouth Customer

    I work in real estate with a Berkshire Hathaway company to I didn't have to think twice before buying insurance. I'll use them again on my next trip.

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 18, 2024
    Teresa from MO Verified Squaremouth Customer

    Very disappointed that I thought I was sold hurricane insurance and a CFAR policy which I chatted online with a rep through squaremouth prior to purchasing. I assured me that was the policy I needed and we had to leave bc hurricane Helene was coming and we under a state of emergency and Berkshire Hathaway wont pay.

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    9 out of 10 people found this review helpful

  • Rating 1 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 18, 2024
    John from WI Verified Squaremouth Customer

    I made a claim for unreimbursed expenses related to a canceled cruise and have heard nothing back. No acknowledgement of my claim; no information about if or when it will be paid; NOTHING. Disappointing waste of money at this point.

    Review Updated: 12/16/2024

    I bought travel insurance to protect me from financial loss should something happen to our trip which it did. However, the fine print (my fault for not reading the fine print) informs me that cancellation of the cruise by the cruise company is not a covered loss. That seems pretty ridiculous thing not to cover. The ship had mechanical issues and could not sail. One would think, just reasonably, that this would be covered. However, it is not. So my issue is not so much with the claim experience as it is with the policy I purchased. Moving forward I will (and have) choose a different company with a better policy. READ THE FINE PRINT!

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    13 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 14, 2024
    Vicky from NE Verified Squaremouth Customer

    I had no problem filing my claim. I would purchase this travel insurance again!

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    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 10, 2024
    Rachel from ND Verified Squaremouth Customer

    Overall a good policy for my needs. Only reason I gave one less star is that I called customer service and the person helping me seemed annoyed by my questions. This was my first time purchasing travel insurance so I wanted to understand the terms. She was able to help me but it was less than pleasant.

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    6 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 10, 2024
    Steven from OR Verified Squaremouth Customer

    I was satisfied that the travel nsurance paid for my emergency surgery saving my life. Eventually after laying in urgent care for 7 days . But i was not happy at all with the fact manner if communicating with reps.

    Every time i sent an email i received email responses from different people and had to tell them oger and overbthe situation. Phone calls were difficult and getting a Spanish speaking rep was almost impossible.

    The reps were all courteous and professIonal . But i still have not received an answer from the last email i sent a few weeks ago. Thank you steven plount

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    9 out of 9 people found this review helpful

  • Rating 4 out of 5
    Policy:
    ExactCare Lite
    Review Received:
    November 10, 2024
    Peg from AL Verified Squaremouth Customer

    Agent was very helpful, price was high but waited too late to get better price.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    LuxuryCare
    Review Received:
    November 6, 2024
    Forrest from FL Verified Squaremouth Customer

    Very easy claim process. After I filed claim, BHP took care of everything and no further input on my part.

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    6 out of 7 people found this review helpful

  • Rating 4 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 4, 2024
    Andres from FL Verified Squaremouth Customer

    I am still waiting to hear from them on my claim.
    They are not reviewing it yet and not answering my emails.

    Review Updated: 12/03/2024

    It took them a long time to look at the claim and then more time when I sent additional information in for the claim.
    I would probably not use them again.

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 3, 2024
    Christine from RI Verified Squaremouth Customer

    I had to call Berkshire Hathaway twice to make changes to our travel dates. Agents were very helpful, efficient and professional each time.

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    3 out of 3 people found this review helpful

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