Name: Generali Global Assistance
Brand: Generali Global Assistance
Rating: 4.32 (4728 reviews)

Overall Rating

0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

2813
4 stars

981
3 stars

384
2 stars

121
1 star

210

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

176,032

MONTHLY SALES

2229

REVIEWS

4,728

Overall Rating

Customer Reviews for Generali Global Assistance

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

4,728 Reviews Since 2004
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Filed claim

Rating 3 out of 5

Policy:
Custom

Review Received:
June 29, 2014

Donald from CA Verified Squaremouth Customer

Had to cancel trip due to illness of co-travelers. Currently in dispute with CSA over coverage.

Was this review helpful to you?
2 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
June 29, 2014

Simone from NE Verified Squaremouth Customer

I have used CSA insurance for my family in prior trips to Europe. Their 24-hour assistance was very useful in one instance. The CSA policy is highly recommended!

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
June 29, 2014

Charles from CA Verified Squaremouth Customer

Representatives made it easy to determine what features to purchase and provided me a clear understanding of what I was purchasing and how it would and would not support a future claim. All in all, I am glad I didn't need to file a claim but it was reassuring to have the protection during the trip. The 180 days of identity theft protection is the icing on the cake. I highly recommend SquareMouth insurance for any major trip.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom Luxe

Review Received:
June 26, 2014

JOHN from PA Verified Squaremouth Customer

Excellent service!. You will be getting more business in the future. john

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
June 23, 2014

Lisa from LA Verified Squaremouth Customer

I was looking for good reviews and ease of purchase/claims. Customs ratings were key to my decision. My experience was very positive and I would definitely recommend them to anyone traveling

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
June 16, 2014

forepaughs from FL Verified Squaremouth Customer

CSA is absolutely five star when it comes to handling a claim. We experienced an air travel delay that resulted in forfeited hotel stays and private transfers and even an excursion.

I simply followed the instructions avail on line from CSA and submitted all the req'd documentation by email. I was completely, but happily shocked to receive their confirmation and acceptance of my claim so rapidly. I filed it 8:46 am on Friday and rec'vd their approval at 3:31pm on Monday. And the check will be in the mail within 3 business days. What's not to love about CSA!! They rock the travel world!

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0 out of 0 people found this review helpful

Rating 3 out of 5

Policy:
Custom

Review Received:
June 16, 2014

Sidney from UT Verified Squaremouth Customer

The policy is very competitively priced and has excellent coverage.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
June 16, 2014

Thomas from TX Verified Squaremouth Customer

Glad I had insurance.
Happier I didn't have to use it