0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2813
4 stars
981
3 stars
384
2 stars
121
1 star
210
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
176,032
Since 2004
MONTHLY SALES
2229
Average Monthly Sales Since 2004
REVIEWS
4,728
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,728 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
we did not have to use the insurance thank goodness!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
June 2, 2014
Nancy from CA
Verified Squaremouth Customer
Did not need to use the insurance.
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Custom
Review Received:
June 2, 2014
Jon from CO
Verified Squaremouth Customer
Did not take the trip. Had a lot of trouble collecting from CSA due to legitimate claim. Would not use them again.
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6 out of 7 people found this review helpful
Rating 4 out of 5
Policy:
Custom Luxe
Review Received:
June 1, 2014
Laurie from CA
Verified Squaremouth Customer
submitting claim on Monday so I don't yet have input on the processing of the claim. The claim is for medical expense incurred on teh trip.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
June 1, 2014
Diane from MD
Verified Squaremouth Customer
Can't evaluate because I had no claim, but the price was right.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Custom
Review Received:
May 31, 2014
Annette from MD
Verified Squaremouth Customer
No claim in volved
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0 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
May 31, 2014
Richard from VA
Verified Squaremouth Customer
please send claim forms. I left trip three days early because of acute medical problems secondary to gastroenteritis, dehydration, and most of all altitude in excess of 12,000 feet, the combination of which did me in. I did consult with a doctor in La Paz Bolivia for the problem. We have receipts for all but amount is not at all excessive and includes extra fee for change of flight for both of us, doctor visit $45.00, loss of 3 days, extra fee for re-routing because of minor strike in Potosi, Bolivia which shut down entire city for the day we were scheduled to arrive so we bypassed that city and had a driver take us from Sucre directly to Uyuni, Bolivia (Salt Flat Palace Hotel).
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
May 29, 2014
Pamela from CO
Verified Squaremouth Customer
no claim
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Custom Luxe
Review Received:
May 28, 2014
Lorin Kenfield from WA
Verified Squaremouth Customer
We missed a day of our tour, lost our bag for 24 hours, and lost two of our bags on the return trip and none of that was covered. How's that for insurance?
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9 out of 10 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
May 28, 2014
Colleen from VT
Verified Squaremouth Customer
Had no problems on the trip!
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0 out of 0 people found this review helpful