Name: Generali Global Assistance
Brand: Generali Global Assistance
Rating: 4.33 (4626 reviews)

Overall Rating

0.2% (318) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

2752
4 stars

961
3 stars

376
2 stars

117
1 star

201

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

171,680

MONTHLY SALES

2653

REVIEWS

4,626

Overall Rating

Customer Reviews for Generali Global Assistance

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4,626 Reviews Since 2004
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Filed claim

Rating 5 out of 5

Policy:
Custom

Review Received:
May 22, 2009

Ann from CA Verified Squaremouth Customer

During Trip
None of these apply. I didn't need any help - no claims, no questions.

Claim Process
N/A

No claims.

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0 out of 7 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
May 22, 2009

Judith from CO Verified Squaremouth Customer

Before Trip
I have recommended squaremouth to several relatives that are now using it for their travels.

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2 out of 6 people found this review helpful

Rating 3 out of 5

Policy:
Custom Luxe

Review Received:
May 19, 2009

Janie from WA Verified Squaremouth Customer

Before Trip
No problems, got (what I thought was) an informative copy of the policy in a timely way.

During Trip
Had no issues or reason to contact the carrier during the trip

Claim Process
I was told the claim for the lost/stolen global phone would be denied. Even though it was lost / stolen from the plane, carried on. Told it is in fine print "#16, way in the back under exclusions" that cell phones are excluded under checked baggage. Hello, we never would have put valuables in checked luggage. But that is how they classify any loss of property - checked luggage. You could read this in deciding whether the policy covered enough to be worth your while & think - no I would not check these valuables so the policy is fine. But it doesn't work that way. Basically phones, computers, Rx meds, anything of value besides clothes are excluded. Jewelry is covered for a combined / total value of $600 for all pieces. Which is basically nothing considering what fine jewelry can be worth. This might be good insurance in case you become ill & need an airlift - but know you are out of luck if you have property lost or stolen.

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81 out of 81 people found this review helpful

Rating 3 out of 5

Policy:
Custom

Review Received:
April 19, 2009

robert from MI Verified Squaremouth Customer

Before Trip
Fine!

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2 out of 9 people found this review helpful