Reviews, Sales, and Service Ratings for
Generali Global Assistance

Before Trip
Your rates were the best for what you offered and I recommended you to my two traveling companions. The only suggestion I would make is to let the customer know that rates go up the closer to the travel date. When I first inquired about the policy and when I purchased it the cost went up $60. I purchased it well in advance but had I known by waiting a little longer the cost would increase, I would have purchased it on the first inquiry; otherwise I will use you again as the policy provisions and cost were excellent

During Trip
N/A

Claim Process
N/A

Before Trip
excellent

During Trip
I was unable to make the trip. I was concerned that they would put me through hoops to receive my refund but, fortunately, that was not the case. CSA confirmed everything I told them and there was no problem. I will use them again.

Claim Process
It was professionally handled without any upsets. I would use them again.

Before Trip
Online Info supplied through Squaremouth and from the selected insurance carrier was great. I did not have to personally contact anyone.

During Trip
Fortunately, I did not need any help or claim so I can't shed any light on claim service.

Claim Process
Fortunately, I did not need any help or claim so I can't shed any light on claim service.

Before Trip
We nevewr took this trip , it had to be cancelled for medical reasons, and I was told there would be no refund even although it was cancelled more than 30 days prior to departure. There will be no further trips, also due to medical reasons. I was disappointed I had to pay for insurance for nothing.

During Trip
Again, we did not take the trip, but paid for insurance for nothing

Before Trip
Went with you because you did my claim so well a year ago.

During Trip
Gave out your name to a few people on our trip to Costa Rica, since they were paying outrageous amounts per day for insurance.

Claim Process
Would certainly use you again!!

Before Trip
Received PDF copy of policy by email within one hour of confirmation of purchase from SquareMouth.

During Trip
Did not make any claims.

Claim Process
No claims made.

Before Trip
Fortunately, I did need to use the insurance...

Before Trip
I do not remember being offered extra insurance for car rental. I needed it, and would have signed up for it.