Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,754 Reviews Since 2004

  • Rating 3 out of 5
    Policy:
    Custom Luxe
    Review Received:
    May 19, 2009
    Janie from WA Verified Squaremouth Customer

    Before Trip
    No problems, got (what I thought was) an informative copy of the policy in a timely way.

    During Trip
    Had no issues or reason to contact the carrier during the trip

    Claim Process
    I was told the claim for the lost/stolen global phone would be denied. Even though it was lost / stolen from the plane, carried on. Told it is in fine print "#16, way in the back under exclusions" that cell phones are excluded under checked baggage. Hello, we never would have put valuables in checked luggage. But that is how they classify any loss of property - checked luggage. You could read this in deciding whether the policy covered enough to be worth your while & think - no I would not check these valuables so the policy is fine. But it doesn't work that way. Basically phones, computers, Rx meds, anything of value besides clothes are excluded. Jewelry is covered for a combined / total value of $600 for all pieces. Which is basically nothing considering what fine jewelry can be worth. This might be good insurance in case you become ill & need an airlift - but know you are out of luck if you have property lost or stolen.

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    81 out of 81 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    April 19, 2009
    robert from MI Verified Squaremouth Customer

    Before Trip
    Fine!

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    2 out of 9 people found this review helpful

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