IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,155 Reviews Since 2005

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 28, 2024
    James from GA Verified Squaremouth Customer

    Customer Service Rep. I dealt with initially was VERY, VERY Helpful in determining which policy was best for my trip. Thank You!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 28, 2024
    David from CA Verified Squaremouth Customer

    So far, service has been great. We just arrived home this past week and dealing with health care issues. We will be filing a claim for disruption of our trip that occurred the last days of our trip.

    Thank you

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 24, 2024
    Chris from FL Verified Squaremouth Customer

    Great customer service...

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    1 out of 1 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 23, 2024
    Nat from NE Verified Squaremouth Customer

    I filed a claim on Feb 20 and it's now May 23rd. They've requested different documents in 3 subsequent emails. I have complied every time (though they should have asked for all documents up front or in first email reply). They say I'll hear from them in 2-5 business days. It's always more than that. I've filed a complaint with our state Attorney General. Hopefully I'll see some progress soon and Squaremouth will give me an opportunity to provide that update here.

    Review Updated: 06/20/2024

    IMG kept finding more and more docs to request, instead of just requesting them all up front, and some took a lot of work to get. (e.g. They wanted a specific email from the airline that the airline doesn't send by default so I had to go through 3 levels of customer service at Delta to get it ) ,It felt shady like they were just stalling and hoping I'd give up. They'd say I'd hear from them in 3-5 business days after each submission of more docs, but it only was that short the first time. Every other time (at least 3 other times) it was up to me to contact them a week or more later to ask what was going on. Eventually I notified our state's Attorney General office who wrote them a letter. Can't say for sure that's what did it, but just a few days after that I finally got confirmation my claim was approved, and just a few days later the funds were in my account. I filed my claim on Feb 20th and finally got funds on June 4th.

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    13 out of 14 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 22, 2024
    Howard from WI Verified Squaremouth Customer

    No problems. It's just very expensive insurance.

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    0 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 21, 2024
    Michael from CA Verified Squaremouth Customer

    There was a computer glitch during the online payment process. I called customer service and spoke with a very professional advisor who solved the problem for me.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    May 19, 2024
    Alicia from NY Verified Squaremouth Customer

    as i am submitting a claim now i don't have any feedback to report at this time.

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 19, 2024
    Charlene from FL Verified Squaremouth Customer

    Our cruise line declared bankruptcy 2 months prior to our trip. We have had NO LUCK or HELP getting reimbursed for the trip. We have filed all requested documents without any resolution.

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    12 out of 12 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    May 17, 2024
    Lenore from FL Verified Squaremouth Customer

    CMS HAS LOST MY DOCUMENTS AND HAS NOT MADE A PAYMENT. ROYAL CARIBBEAN HAS MY DOCUMENTS AND HAS NOT SENT THEM. I WILL NOT BE ABLE TO MAKE A CLAIM TO YOU DUE TO YOUR 30 DAY LIMIT WHICH IS COMING UP UNLESS MY DOCUMENTS ARE RETREIVED AND I THINK YOUR INSURANCE WILL REMAIN ONE BIG QUESTION MARK.

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    8 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 16, 2024
    Bill from FL Verified Squaremouth Customer

    Easy to contact and speak to someone who can handle your questions. The trip insurance makes me feel comfortable when traveling knowing that my wife and me have protection from start to finish. I highly recommend.

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    1 out of 1 people found this review helpful

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