0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1294
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,756
Since 2005
MONTHLY SALES
1681
Average Monthly Sales Since 2005
REVIEWS
2,155
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,155 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Experience good with Sqaremouth
Experience with IMG poor
Was this review helpful to you?
8 out of 10 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
April 29, 2024
Betty from CA
Verified Squaremouth Customer
I emailed with a question about whether I can file a claim. Never got a response.
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4 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
April 29, 2024
BHUPENDRA from NJ
Verified Squaremouth Customer
Polite and professional services
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
April 29, 2024
Urmila from NJ
Verified Squaremouth Customer
Very professional services.
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0 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Essential
Review Received:
April 28, 2024
Ann from CO
Verified Squaremouth Customer
I sent in a claim on April 23, 2024.
Was this review helpful to you?
1 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
April 28, 2024
Diane from MI
Verified Squaremouth Customer
Felt very comfortable with insurance
Was this review helpful to you?
0 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
April 27, 2024
Kathryn from CO
Verified Squaremouth Customer
Easy to get policy, comprehensive, good price. Agent was very helpful as we confirmed coverage for adventure travel.
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0 out of 1 people found this review helpful
Rating 2 out of 5
Policy:
iTravelInsured Travel Essential
Review Received:
April 25, 2024
Adrian from NV
Verified Squaremouth Customer
I had a small claim. I spent about 3 hours gathering documents. Waited a month. And they told me I needed to get more documents, including statements from the companies involved. So it isn’t worth it. They didn’t deny my claim, but they successfully made it too difficult for me to pursue. It’s typical insurance. They do everything possible to avoid paying. So they win.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
April 24, 2024
Joanne from HI
Verified Squaremouth Customer
easy to contact a customer service agent to update the policy travel period. I needed to adjust my begin date and end date and it was super easy to accomplish.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
April 23, 2024
Fredrick from WI
Verified Squaremouth Customer
I had to cancel the trip that this policy was originally purchased for. After talking with an agent, I was comforted to know that it could be transferred to another trip. We did so and are very pleased that we didn't need to use the coverage. Thank you.
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1 out of 2 people found this review helpful