Reviews, Sales, and Service Ratings for
IMG

My husband was not able to take this trip but it was impossible for him to obtain a doctor's confirmation of his deteriorated condition due to the complications of dealing with the VA. Therefore we were not able to file a claim for him and lost all the money for the original airfares and his share of the holiday rental accommodation. I went alone so was still insured, but nothing happened to require use of the insurance.

So far it is not very pleasant.

I appreciated being able to speak with a live person during generous business hours. As I has more questions, each person was kind and helpful. I went on my trip confident if I had any further questions or needs I would be professionally served.

Due to unforseen issues with my boyfriend, i didnt have a place to stay, I had to cancel my trip. IMG keeps telling me I couldn't be reimbursed because of a divorce or separation. I'm not married. They have also disregarded every attempt to discuss the matter further so I not only lost the whole trip but the policy cost too. Very very unhappy with this company and their lack of customer service.

The SM website is user friendly and a precise evaluatory tool to assist for best policy. This, coupled with available and knowledgeable Ins agents.

IMG provided exactly the coverage I needed at a reasonable cost. I've learned to not book a vacation without insurance in today's world of uncertainty and nonrefundable bookings! Thankfully, this time I didn't have to make a claim.

Easy experience. Agent helped my modify trip dates.

So Far So good

Claim denied.
I sent an appeal to email address IMG told to me

Appeal was not deliverable to email address provided

Called back to clarify email address

Representative from IMG could not find my policy with the certificate number I gave

Still can not send an appeal- now I’m stuck with a denied claim and no way to send an appeal email letter

I got different answers on the phone . One agent told me my claim would be covered another said no. The claim computer request did not have a reason that reflected the current Israel situation to check as a reason for cancellation . When I called back I got another agent that said her supervisor told her to tell people war was an exclusion and the claim would not be covered .