IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,155 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    October 11, 2023
    Terry from CA Verified Squaremouth Customer

    Obtaining insurance was easy. Contract details were straightforward and easy to understand. When I had a question, it was quickly answered by an agent on line.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 10, 2023
    Maryann from TX Verified Squaremouth Customer

    Had to cancel our trip two days before departure due to husband having a heart attack. IN process of filing a claim for refund....All documents have been provided yet they are still giving me a hard time. Not too happy with this process.
    Will learn more in the next few days.

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    10 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    October 9, 2023
    SHAMSUR from CA Verified Squaremouth Customer

    before submitting my claim, i called to get clarification and the agent was not attentive and wanted to provide her own version of how the claim needed to be submitted. i dont think she was listening to me in the first place. that is quite disappointing.

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    6 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 9, 2023
    John from CA Verified Squaremouth Customer

    I needed to cancel my trip for a medical condition that developed about a week before departure.

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    1 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    October 8, 2023
    Dan from CA Verified Squaremouth Customer

    My experience purchasing the policy was easy and pleasant enough. Fortunately, we did not need to make a claim but we were able to travel with the knowledge and comfort that we had our coverage while abroad.

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    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    October 7, 2023
    Tammy from TN Verified Squaremouth Customer

    I had questions and spoke with a representative who was very friendly and knowledgeable. He answered all my questions.
    The policy was very affordable.

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    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 7, 2023
    James from FL Verified Squaremouth Customer

    Didn't need it ... glad I had it.

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    1 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 6, 2023
    Matteas from NC Verified Squaremouth Customer

    The insurance company IMG needs it itemize the information that the claimant needs at the very beginning of the process. The document from the airline stating the reason for the delayed/cancelled flight is difficult, if not impossible to get! The insurance company needs to be more available by phone - emails go unanswered forever! Why should the customer pay about 8% of the total trip cost, then have such a difficult time getting back a small portion of the premium cost?

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    October 6, 2023
    Carol from OH Verified Squaremouth Customer

    Claim was paid quickly. Trying to get the correct paperwork was the only headache.

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    3 out of 3 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 3, 2023
    Michael from CA Verified Squaremouth Customer

    Tried repeatedly to file a claim using the IMG website but was met with error after error when answering the prompt's correctly.
    Tried using the phone but who has that kind of time? really!

    Was this review helpful to you?

    5 out of 6 people found this review helpful

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