IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,154 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 30, 2023
    Ace from TX Verified Squaremouth Customer

    With the insurance one never knows what one has bought until one tries to use it.

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    2 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 29, 2023
    Red Sox from MA Verified Squaremouth Customer

    Telephone service was not particularly helpful. Online claim process was a little complex, but we managed to submit the claim, and it was approved in about 10 days. We feel the settlement was fair.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 29, 2023
    Lori from IL Verified Squaremouth Customer

    We cancelled our original trip, but were able to transfer the policy to another trip. Customer Service was very helpful in facilitating this transfer.

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    2 out of 3 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    May 26, 2023
    Yelena from MA Verified Squaremouth Customer

    We are extremely unhappy with the way our claim has been handled. It's been almost two months since we started and no progress. We've been asked the same question over and over again requesting a refusal from airline to pay us reimbursement for canceled flight. And Vueling airline is not reachable in any way (phone, email etc.) what is confirmed by Expedia who we bought the tickets from.
    Devastating experience. If it possible to give 0 stars I would do it.

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    5 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 26, 2023
    Michael from MA Verified Squaremouth Customer

    Luggage wheels were damaged by delta airlines had to check my carry on bag.

    The delta airlines don't cover broken wheels on my luggage.

    Had to buy replacement luggage

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    0 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 25, 2023
    A F from CA Verified Squaremouth Customer

    Easy to use with many options. Excellent pre-order service answering questions.

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    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 23, 2023
    Shandy from GA Verified Squaremouth Customer

    IMG was great and very affordable. Customer service agents were very pleasant, knowledgeable and went above and beyond. I will definitely be purchasing a policy in the future.

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    3 out of 6 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 22, 2023
    Jean from CA Verified Squaremouth Customer

    I filed a claim but it was denied because I didn't explain it correctly or they didn't understand. I filed an appeal on April 27, almost a month ago, and I still don't have an answer. At this point I'd say that travel insurance is worthless. I'm very disappointed.

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    14 out of 16 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 21, 2023
    Benjamin from RI Verified Squaremouth Customer

    Difficult to deal with filing a claim for a timeshare rental from a private party. Never satisfied with documentation I have uploaded. Doctors notes emails exchanged between parties for rental trying their best to not refund me the $1600.00 for the room.
    No more insurance for me going forward. To many headaches besides my wife’s illness I’ve been dealing with.

    Review Updated: 06/18/2023

    Terrible! I would give it a zero if I could. I went on IMG’s site to file the claim. Uploaded numerous documents, cancelled check for room, receipts, emails from time share owner, flight cancelation info, credit card receipts. The site that I used was never updated with the data I uploaded.The system is setup to deny you the claim from the beginning, Doctors note , plus the document they have for advanced medical questions, for cancelation. Still probed me for additional documentation, on top of what was sent. All I needed was $1600.00 for the room to be reimbursed. Only email communications, Wife has cancer, too much additional stress. There is no common sense from the customer service, just following scripts and checking off boxes. I can only imagine if we were both sick or on vacation and had to put in a claim. I am also amazed at how many reviews are good especially from people have not submitted a claim. I also was asked to sign a fraud claim form. Great like my doctor would lie on my behalf. Stay away from IMG. Terrible Company. Also Squaremouth keep an eye on this company, they are bad news.

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    13 out of 14 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    May 18, 2023
    BRUCE from CO Verified Squaremouth Customer

    I am in the process of filing a claim and am finding it very laborious. I will see how it goes.

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    6 out of 6 people found this review helpful

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